Specialist Support Worker

2 days ago

Manchester, United Kingdom Justlife Foundation Ltd Full time

**Overview - Justlife Greater Manchester**

Justlife works with the hidden homeless community, living in B&B’s and Guesthouses, considered ‘unsupported temporary accommodation’ (UTA). The team provide holistic, responsive and flexible support to people with the aim of making their experience of housing vulnerability as short, safe and healthy as possible.

Based in Higher Openshaw, East Manchester, Justlife works across Greater Manchester providing re-housing, benefits and health related key work support to empower vulnerable adults housed in UTA to move towards more secure housing, independent living and improved health and wellbeing. This includes supporting UTA managers and landlords.

Justlife also engages in research into the effects of living in temporary accommodation, which informs our work locally, as well as enabling us to have conversations on a wider scale to bring about positive change.

**A) Job Summary - Specialist Support Worker**

The role of Specialist Support Worker involves playing an active part in the Specialist Support Team by taking part in regular outreach visits to UTA’s across Greater Manchester on the Justlife minibus, and supporting a caseload of clients that are experiencing housing vulnerability. The role requires the use of specialist knowledge and relationship skills to support clients with varying degrees of mental health, addiction and trauma related issues to engage with health services and to access suitable housing solutions. The Specialist Support Worker is also expected to develop good working relationships with UTA Landlords and Managers recognising the important role that they play in ensuring that their tenants experience of UTA is as positive as possible.

This will include advocacy in registering them for medical services and accompanying them to appointments; assisting them in addressing all aspects of physical and mental health and addiction needs, as well as advocating for them to get access to suitable housing and social security benefits. The role is dependent on excellent communication and joint working with colleagues and a variety of partners and professionals; including the Probation Service, local council services and other third sector organisations.

The role requires a high degree of motivation in addition to creativity and flexibility to support people with multiple and complex needs. With a passion to work collaboratively with others for the good of our clients, and with experience of working in a related field in a voluntary or paid capacity.

A high degree of emotional intelligence is required to support clients, many of whom have complex emotional needs, with backgrounds of trauma, neglect, abuse, involvement in the criminal justice system and low self
- worth. In a role of this nature you will experience a range of emotions from joy to grief and as such it requires a high degree of resilience and self-awareness to cope with the emotional demands of the role. The role sits withina highly supportive team with all staff in receipt of regular line management and external clinical supervision; with reflective practice actively encouraged in team meetings.

**B) Job Description**

**Service Delivery**

1. Using frontline practical and procedural knowledge of working with people with multiple and complex needs to support them to engage with health care, wellbeing services, benefits and housing services during their housing vulnerability.

This could include, but is not limited to:
a) Supporting the delivery of outreach to UTA’s across Greater Manchester on the Justlife minibus. This involves engaging with residents, managers and landlords of UTA to build effective working relationships and establish support needs.
b) Assisting people in addressing housing, financial, health and wellbeing needs through the support pathway, including the use of the Outcome Star and Action Plan support tool.
c) Connecting people with appropriate support services such as substance misuse services, GP, mental health services, advocating on behalf of the client and accompanying them to appointments.
d) Helping to increase the self-confidence of clients to improve their chances of moving on from their housing vulnerability through one to one key work sessions, group activities, drop-ins and outreach.
e) Maintaining regular contact, a listening ear and emotional support during times of crisis.
f) Liaising with Landlords and property Managers to identify residents who would like support and to help prevent evictions.
g) Manage own calendar to deliver a caseload during periods of work-related pressure, including actively pursuing the project outcomes set for the project and individual clients.
h) Use interpersonal and communication skills to provide support to clients and collaborate with others including colleagues, partner agencies, health care professionals and external agencies through joint working.
i) Take duty of care seriously by assessing the client’s socia

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