Customer Service Sales Advisor

4 months ago

Inverness, United Kingdom Jewson Builders Merchants Full time

Are you an experienced Customer Service professional?

Do you enjoy delivering a first class customer experience?

Would you like to join a business that can support your plans to progress and develop?

Our ambitious **Jewson** team in **Inverness **are looking for an enthusiastic and dedicated **Customer Service Sales Advisor **who prides themselves on delivering first class service and who aspires to really make a difference.

In this exciting role, you will be responsible for contributing and exceeding customer expectations whilst supporting achievement of sales and profit targets through upselling and cross-selling products.

A **Customer Service Advisor** is an essential role within the branch network, you will have the opportunity to experience a bit of everything from working in the branch. This role has a strong focus on customer service, so it is great for someone who loves to build relationships with customers both face to face and over the phone.

Competitive salary (Depending on experience) + Pension + Life Assurance + Private Medical + 31 days holiday per year

**Hours of work**:Monday to Friday 7.30am-5.00pm | Alternate Saturdays 8am-12pm

**What will I be doing?**
- Get to know our product lines and services in order to make the most of all customer interactions in line with our Jewson values
- Develop great relationships with new and existing customers (both face to face and over the phone), understanding their needs and providing proactive advice and solutions so that you can deliver the best experience possible
- Dealing with lapsed accounts
- Generating sales with new and existing customers
- Use our in-house systems to process customer orders, organise delivery times, and keep customers updated throughout their journey
- Maintain stock levels, carrying out regular stock counts
- Work with colleagues to suggest opportunities for improvement

**Is this role right for me?**

First and foremost, we always want to recruit great people that really understand our values and ways of working. Experience within our industry is not essential, we are committed to providing you with the full tools and support required to carry out your role within Jewson. So if you have a passion for delivering great customer service, always look to put the customer first; can build trust and are able to proactively seek out solutions that are right for our customers, then you are likely to be a great fit

At STARK Group, we have a strong culture that is built on passionate and dedicated people who thrive in taking responsibility and challenging status quo. We are convinced that our continued success relies on the diverse skills, experiences, and backgrounds that our employees bring to their everyday work.

The value of equal opportunity is embedded in the way we do business and retain talent groupwide. In our commitment to diversity, we welcome everyone with respect and an open mind.

We'd love to hear from you, hit apply And a member of our Internal Recruitment team will be in contact with you

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00-£28,000.00 per year

**Benefits**:

- Company pension
- Employee discount
- Free parking
- Life insurance
- On-site parking
- Private medical insurance
- Referral programme
- Store discount

Schedule:

- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Inverness, IV1 1FF: reliably commute or plan to relocate before starting work (required)

Application question(s):

- What is your notice period?

**Experience**:

- Customer service: 1 year (required)

Work Location: In person

Reference ID: STK01125

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