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Customs Clearance Team Leader

4 months ago

Immingham, United Kingdom DFDS Full time

Post-Brexit, DFDS has successfully expanded its customs team and has set an ambitious target for future growth. To steer that team, we now seek an ambitious person to join as Customs Team Leader, with a specific focus on developing our customs team in Immingham.

In the position of Customs Team Leader, you will play a leading role in developing the customs team and ensuring that DFDS customers are provided with the highest quality of service. You will work within an operational team and alongside other team leaders, and be responsible for collaborating internally with staff, managers, and directly with DFDS customers. You will play a key role in the training of customs staff and the development of internal processes with both digitisation and standardisation in mind.

We expect you to contribute actively to our collaborative culture, where best-practice, knowledge sharing, and idea generation are always encouraged. Beyond the possibility to make your own mark on DFDS, being a key part of developing our customs offering will give you strong opportunities for personal development and the acquisition of new skills.

Our customs offerings span more than 15 DFDS locations, and you will become part of a strong network of customs colleagues with great operational and commercial experience. The position will be based in our Immingham office, and you will report directly to our Immingham Customs Manager. You can expect to work ~40 hours a week with some flexibility based on providing cover operationally. You may be asked to travel to other locations and/ or customer premises.

Main responsibilities of the role:

- Overall responsibility for a team of customs operatives. Handling shift patterns, maintaining staff engagement, and overall staff welfare.
- Safeguarding DFDS Logistics AEO accreditation through compliant submission of declarations in accordance with GOV.uk
- Compliance monitoring a team ensuring both UK regulations and internal DFDS policies are followed.
- Daily customer interaction ensuring service needs with priority on customer retention.
- Accountability for revenue control within the team.
- Drive digital development and standardisation within DFDS.
- Upselling to current DFDS Customs customers with other DFDS products.
- Overall responsibility for the knowledge of the customs department, ensuring training is provided where necessary.
- Culpability on timely decision-making
- Good communication skills in English.
- A “can do” attitude and a drive for continuously improving own and, DFDS performance.
- Willingness to continually develop.
- Ability to work in a strong local team backed by a large and complex international organisation with a large network of diverse colleagues.
- History of financial reporting is considered an advantage.

Now about what we can give you. You’ll be able to access some fantastic benefits such as:

- Life assurance cover
- Contributory company pension scheme
- Holiday Purchase Scheme
- Free ferry travel for up to 4 guests between Dover and Calais / Newcastle and Amsterdam with no limit on trips
- Full employee assistance programme including:

- Proactive financial, emotional, mental, and physical health care support including face to face counselling, fast 24/7 access to a GP, a second medical opinion and legal support for colleagues and their family
- Huge range of retail discounts from high street and online retailers
- Cashback on health care including dental, optical, physiotherapy, prescriptions, specialist consultations and much more
- Access to Thrive, our award-winning Wellbeing platform
- Access to mental health first aid and opportunity to join support webinars with a focus on all areas of positive wellbeing

**Who We Are. **DFDS provides shipping and transport services in Europe, generating annual revenues of EUR 1.9bn. To over 8,400 freight customers, we deliver high performance and superior reliability through shipping and port terminal services, and transport and logistics solutions. For six million passengers, we provide safe overnight and short sea ferry services. Our 10,000 employees are located on ships and in offices across more than 20 countries. DFDS was founded in 1866, is headquartered in Copenhagen, and listed on Nasdaq Copenhagen. In the UK, DFDS prides itself on having signed the Armed Forces Covenant and membership of the Apprenticeship Diversity Champions Network. We have just been added to the CILT top 30 Logistics Providers List

**Region**: England

**Job type**: Permanent

**Working hours**: Full-time

**Working days**: Day

**Location**: Immingham

**Contacts**:
Talent Acquisition Team