Veterinary Care Assistant

4 weeks ago

Dunfermline, United Kingdom Vets4Pets Full time

FRIENDLY, FUN, SUPER ORGANISED, PROCEDURE LOVING VETERINARY CARE ASSISTANT REQUIRED

Are you an empathetic, extremely well organised, energetic and fun animal lover that enjoys looking after people as much as they do their pets? Would you like to join a fun, enthusiastic, high energy team that deliver outstanding client service and compassionate pet care? Curious to learn something new every day and grow as a person?

Who are we?

The role?

This is a diverse role that is physically demanding, mentally challenging, highly rewarding, thought provoking and one where you’ll experience moments of joy and happiness as well as occasional moments of sadness. One moment you’ll be answering our very busy phones, booking a puppy or kitten vaccine and explaining the benefits of preventative pet care to help our clients’ pets live longer, happier, healthier lives, the next you’ll be getting an in patient ready to go home on time while remembering to run a blood test from a patient you helped to get the sample from 10 minutes earlier. There is always lots to do so you’ll need to be super organised, extremely efficient and follow our protocols carefully.

Key duties will include:

- Making sure in-patients are clean, groomed, showered with lots of reassurance and affection, and looking in tip top condition in plenty time for their discharge appointment so that clients are not kept waiting
- Assist the clinical team to ensure appointments run to time
- Assist the reception team so that clients are not kept waiting at the reception area
- Thoroughly follow all aspects of Customer Service protocols without exception so we maintain our fantastic customer service rating
- Set up the clinic to start the day on time and helping close down so everyone gets out on time
- Make sure all infections are contained, the clinic is spotless, kennels are always clean and tidy and all equipment is cleaned and ready for use
- Answer phones, book appointments and discussing basic preventative healthcare advice based on our clear practice protocols
- Ensure animals are handled calmly and confidently

This is a full time position averaging 40 hours per week.

There is no out of hours work with exclusive company discounts and rewards. You will get 28 days holiday including bank holidays. We offer a company pension.

We want our colleagues to be as diverse as our clients. Our teams are inclusive and celebrate difference so if you meet our role requirements, we’d love to hear from you.

Location: KY11 4LP

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