Medical Receptionist

**Company description**

Blaina Medical Practice

**Job description**

Blaina Medical Practice

**Receptionist**
Job Description Post: Receptionist Location: Blaina Medical Practice, High Street, Blaina NP13 3AT
**Salary**: Salary Negotiable, depending on previous experience

**Hours: Full time/Part time/Job share available**

**Report to**: Operations Manager

Job Purpose and Main Duties
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. To carry out reception functions in relation to the efficient working of the practice. Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone**. **To work in accordance to the practice protocols and policies

Job Duties
- Manage telephone calls both incoming and outgoing. Divert calls and take messages, ensuring accuracy of detail and appropriate delivery.
- Ensure telephones are answered promptly and professionally.
- To provide a courteous and helpful service to patients attending the surgery or when dealing with telephone enquiries.
- Deal with all general enquiries, explain procedures and make new and follow-up appointments using the Emis computer system.
- Process repeat prescription requests in a timely and accurate manner in line with practice policy.
- Handing completed repeat prescriptions to patient and checking names and address.
- To maintain patients manual and computerised medical records in accordance with practice procedures; filing and retrieving correspondence, scanning documents directly into patient records.
- To ensure that reception areas are maintained and posters/leaflets are up to date and relevant.
- Processing and distributing incoming mail received on a daily basis.
- Enter requests for home visits and where necessary refer to on-call Doctor.
- Undertake registration of new patients including computer data entry and updating medical records.
- Update patients electronic medical record as changes occur to include changes to demographic details as well as relevant observations and special notes or alerts.
- To provide photocopying services for Partners and Practice Management team.
- To have a thorough knowledge of all Practice procedures and work in accordance with written protocols
- To undergo training in new patient management systems as and when necessary.
- Open up premises at the start of the day when first to arrive, de-activate alarm and make all necessary preparations to receive patients. When last to leave at the end of the day, ensure that the building is totally secured, internal lights are off and the alarm activated.
- Any other tasks allocated by managers
- Flexibility to work additional hours to cover holidays and sickness are a requirement to this post between the hours of 08.00 - 18.30
- Occasional weekend work to assist with COVID and FLU clinics

**GENERAL INFORMATION**

**Confidentiality**:
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

**Health & Safety**:
The post-holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the practice Health & Safety Policy, the practice Health & Safety Manual, and the practice Infection Control policy and published procedures. This will include:

- Using personal security systems within the workplace according to Practice guidelines
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
- Making effective use of training to update knowledge and skills
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
- Actively reporting of health and safety hazards and infection hazards immediately when recognised
- Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holder’s role
- Undertaking periodic infection control trainin