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Patient Services Administrator
4 months ago
**Job summary**
Are you looking for a change? Do you want to make a difference? Are you passionate about helping others? If so this could be the perfect position for you.
**8.00am - 2.00pm Wednesday and 8.00am - 6.00pm on Friday = 15 hours**
**There will be some holiday/Sickness cover also, so flexibility is an important part of this role.**
**£10.50 an hour**
**Interviews will be held on Thursday 4th April 2024**
**Main duties of the job**
The duties and responsibilities to be undertaken by members of the practice reception and administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the team leader/Practice Manager, dependent on current and evolving practice workload and staffing levels:
- Opening up/locking up of practice premises and maintaining security in accordance with practice protocols.
- Maintaining and monitoring the practice appointments system.
- Processing personal and telephone requests for appointments including online consultations, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional or service.
- Processing and distributing incoming (and outgoing) mail.
- Taking messages and passing on information to appropriate professional.
- Filing and retrieving paperwork.
- Processing repeat prescriptions in accordance with practice guidelines.
- Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures.
- Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers.
- Clearing and re-stocking of consulting rooms as required.
- Providing clerical assistance to practice staff when required from time to time, including word/data processing, filing, photocopying and scanning documents.
- Ordering, re-ordering and monitoring of stationery and other supplies.
- Dealing with clinical waste and spillages following Practice procedures (where required)
- Provision of refreshments for staff and visitors as required; and keeping the kitchen area clean and tidy.
- Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
- Ensure all patient records are up to date and any new registrations and/or deductions are processed via the clinical system in accordance with practice policies.
- Deal with and process internal tasks that are assigned to the reception office.
- Review recall lists and contact patients by phone or letter to invite them in for routine checks where required.
- Take part in audit work, reviewing patient records and recording accurate data on the relevant systems where required.
- Change back up tape as and when required.
- Manage pathology links on a daily basis.
- And any other duties as required by the line manager and the Practice Manager.
**Person Specification**
**Personal Qualities**
**Essential criteria**
Polite and confident Flexible and co-operative Motivated High levels of integrity and loyalty Sensitive and empathetic in distressing situations Ability to work under pressure
**Desirable criteria**
Forward thinker
**Experience**
**Essential criteria**
Working with the General Public
Administrative duties
**Desirable criteria**
Experience of working in a healthcare setting/primary care. Experience of clinical administration
**Skills**
**Essential criteria**
Excellent communication skills (written and oral) Experience of using S1 and running reports Strong IT skills Clear, polite telephone manner Competent in the use of Office and Outlook Ability to prioritise and manage workload Ability to work as a team member and autonomously Good interpersonal skills Problem solving and analytical skills Ability to follow policy and procedure
**Desirable criteria**
Experience of using S1 and running reports Representing organisations at meetings Competent with using Social Media Platforms Ability to take clear and concise minutes of meetings
**Qualifications**
**Essential criteria**
Educated to GCSE level or equivalent
**Other Requirements**
**Essential criteria**
Flexibility to work outside of core office hours Disclosure Barring Service (DBS) check
**Organisation**
Fremington Medical Centre is a small rural based GP surgery in North Devon, with a practice list size of approximately 7,500.
We have 5 clinical partners (4 GPs and 1 ANP). A team of Practice nurses, Health Care Practitioners, Phlebotomists, Clinical Pharmacists, Advanced Nurse Practitioners, physiotherapists and Pharmacy Technicians, acomprehensive Practice Management team, afull complement of Practice administrators, clinical administrators and receptionists.
You will find us a friendly practice and we are committed to having open, productive and transparent relationships within the teams and with those who we are involved with our patient care. We trust you will find us
