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Retail Assistant

4 months ago

Cardiff, United Kingdom Cardiff University Full time

**Main Duties**
- Preparing the café / restaurant, paying particular attention to product placement, stock rotation, ensuring standards and stock levels are maintained.
- Maintaining a very high level of customer service and working with colleagues towards improving the level of standards and service ensuring merchandising and customer service practices are adhered to.
- Placing daily food orders and checking and signing for all deliveries from suppliers and undertaking stock rotation.
- Preparation of food and beverages, this includes serving and clearing tables, following set portion controls, making barista style drinks, preparation of food.
- Cash handling, to ensure the safe keeping of cash floats and operating the cash register throughout the service. Recording all transactions and balancing the float and takings at the end of service, in line with cash handling Policy and Procedures.
- Meeting the necessary requirements of hygiene and food safety by monitoring cleaning standards, taking temperatures and recording findings and reporting any variations, in line with Cardiff University Food Safety Policy.
- Participating in training appropriate to the position.
- Undertake stock takes and ensuring control of waste and costs.
- Assisting in the identification of equipment for repair and / or replacement and reporting.
- Collection and return of outlet keys as required, maintaining a safe and secure working environment.
- The above is not an exhaustive list of duties, therefore you will be required to perform other duties as instructed which are consistent with the purpose of the role and its grade.
- Participating in Quality and Customer Care initiatives.
- Participating in essential training and identifying any personal training needs with the team leader.
- To ensure compliance with legal and regulatory requirements in respect of equality and diversity, data protection, copyright and licensing, security, financial and other University policies, procedures and codes as appropriate.
- To abide by university policies on Health and Safety.

The role will require a flexible approach to working hours and is 5 days out of 7 (pro rata for part time staff).

**Person Specification**
- The Person Specification is split into 2 sections: essential and desirable. Please demonstrate clearly how you meet all of the essential criteria.
- Please ensure that you communicate this fully by creating a new document containing your supporting statement, refer to sample layout below, listing** ALL OF THE CRITERIA** and commenting against each one as to how you meet them.- **Essential Criteria**
- You will have recent previous, customer focused experience, working as a barista or within a coffee shop /restaurant environment with cash handling and till operation.
- A good understanding of café products; including knowledge on all aspects of coffee and sandwich/basic food production.
- You will have experience of working within a team and ability to communicate and follow instruction and procedures.
- You will be able to work without close supervision and have strong organisational skills.
- Level 2 Food Safety or equivalent or willingness to undertake and maintain accreditation.

**Desirable Criteria**
- You will be calm and be able to undertake multiple tasks and have good timekeeping.
- Experience of stock control and purchasing.
- Experience in merchandising and product placement.
- Ability to speak/understand Welsh or willingness to learn.

The desirable section contains a list of skills, qualifications and experience that it would be beneficial for the jobholder to have.- **An example of how to set out your document containing Essential and Desirable criteria is detailed below**:
**ESSENTIAL**

**1. You will have recent previous, customer focused experience, working as a barista or within a coffee shop /restaurant environment with cash handling and till operation.**

Provide evidenceProvide evidence
- **3. A good understanding of café products; including knowledge on all aspects of coffee and sandwich/basic food production.**

Provide evidence
- **And continue this by listing all Essential and Desirable criteria and providing evidence under each heading.**

**Additional Information**

**CAMPUS SERVICES INFORMATION**

Campus Services provides a range of professional support services to students, staff and visitors at Cardiff University.

Residences manages accommodation places for approximately 5,500 students, both catered and self-catered.

In terms of catering, there are cafés and restaurants conveniently located across university campuses, in addition to a delivered hospitality service.

Cardiff University Sport exists to provide students and staff with a balanced, high quality and integrated sport service which meets the needs of a broad range of users.

The Nursery offers facilities for children aged between 10 weeks and 5 years and is divided into sections appropriate to the ages and development of the children.