Trade Counter Assistant

3 weeks ago


Northampton, United Kingdom Ashendon Recruitment Full time

Our client is the UK's leading independent flooring supplier to the trade. From carpets to tools and everything in between, direct to site or your door exactly when you need it. Fast, effective and friendly.

The Trade Counter Assistant will be trained in all aspects of the business the key duties are listed below.

Responsibilities & daily duties include.
- Serving Customers on our busy trade counter
- Answering customer telephone calls
- Managing customer payments and ensuring all internal systems are accurately updated and maintained.
- Offering support and guidance to customers, if required, having sufficient product knowledge to discuss product options with the customer.. Continual training provided.
- Dealing with customer complaints and seeing issues through to completion and ensuring managers are aware
- Development of sales to help reach company growth targets
- Ad-hoc tasks as required to support the business Occasionally Cover in other branches for holiday/sickness cover (UK Driving Licence needed)
- Process Sales orders on our system
- Place Purchase orders with suppliers (for non-stock special order items - full training provided)
- Source and quote prices for customers
- Call Customers with updates on orders
- Liaise with suppliers and our warehousing operations on deliveries etc
- Work with Branch Manager(s) on queries and leads
- Check stock levels on both our own and suppliers’ products
- Liaise with our accounts dept on invoice and payment enquiries / issues

You will have:

- Some experience in a customer facing role
- Be enthusiastic and willing to learn
- Able to adapt to new things
- Good with Maths and English
- Clear telephone manner
- Have a Driving License and access to your own vehicle

**Salary**: £24,000.00-£25,000.00 per year

Schedule:

- Day shift

Work Location: One location


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