Risk Advisory Coordinator

2 weeks ago


London, United Kingdom WTW Full time

**The Role**
- To support the consultancy sales process using CRM sales-funnel, customer relationship engagement and close liaison with the sales, consultancy, insurance broking, billing and marketing teams
- To assist the Risk Advisory team in maximising the renewable and profitable sales and delivery of consultancy and training services to our client base
- To support in the preparation and delivery of client commercial proposals for the portfolio of intelligence, consultancy and training services
- Liaise with the risk advisory/crisis-risk advisors to coordinate service delivery, quality assure deliverables and collate customer feedback
- Lead in the billing process ensuring that insurer endorsements and invoices are produced and processed in a timely manner. Liaise with underwriters and third parties when required to ensure that timely billing occurs.
- Support in the collation and archiving of appropriate risk advisory/consultancy tools, resources, doctrine, standards, and accreditation to support service delivery
- Resolve service delivery coordination queries from clients, insurers and internal stakeholders
- Ensure project compliance with internal WTW assurance and auditing requirements.
- Support the improvement of, and compliance with, internal CRM sales-funnel processes
- Support the recording and maintenance of all risk advisory income including the billing of services and the payment of third parties.
- Shadow and support the Risk Advisory team in their development of new security risk products and services.
- Work with the marketing and Risk Advisory team to ensure consistency in the production of marketing documents and digital resources in support of risk advisory sales.

**The Requirements**
- Experience in security/travel risk-management or insurance-claims management
- Proven ability to design, prepare, proof-read and coordinate client service proposals and deliverables.
- Demonstrable ability to influence internal and external stakeholders.
- Ability to multi-task with multiple stakeholders, internal and external.
- Demonstrably strong report-writing and presentation skills in MS-Office suite.
- Ability to communicate clearly and accurately to both internal and external stakeholders.
- Some knowledge of security and crisis management consulting, training and intelligence services.

**Desirable**
- Competency in Spanish, French or Mandarin as a second language would be an advantage.

WTW is an Equal Opportunities Employer

**The Application Process**

We are looking to fill this post as soon as possible. We are hoping to be conducting initial interviews in January. There will be a maximum of two interviews in the process. Whilst we would prefer to conduct the interviews in person, they can be conducted online if needs be.



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