Technical & Quality Assistant

6 months ago

Bolton, United Kingdom Sanderson Design Group Plc Full time

**Technical & Quality Assistant**

We have an exciting opportunity for a Technical & Quality Assistant to join us. As Technical & Quality Assistant, you will ensure that quality, ethical and legal standards are met on all products and they align to our group sustainability requirements.

We are a collective of luxury interior brands, each with a special role to play, and two manufacturing brands (Anstey Wallpaper Company and Standfast & Barracks). At Sanderson Design Group we are Sanderson, Morris & Co., Zoffany, Harlequin, Clarke & Clarke and Scion and our purpose is ‘to bring the beautiful into people’s homes and lives’.

**Responsibilities**
- Review technical development processes and systems to improve efficiency and accuracy
- Provide technical support to the design and customer service teams ensuring fabrics/wallpapers and paints meet the required standards
- Understand what test requirements are needed for different end uses and carry out as applicable
- Test and provide support certification/documentation for National Accounts, Contract Orders and Specials as and when requested by the relevant Sales Department
- Management of all required testing (base and bulk testing), new designs/fabrics/collections, capturing all result in the relevant databases
- To request technical information from Suppliers and ensure this is complete and accurate and in a timely manner
- Supports the product lifecycle and sustainability goals of the business, playing a key role in ensuring our products meet all the required certification and accreditation (Sustainability, Carbon Reduction, Eco Friendly, FR treatments, Packaging (if new mill)
- Request and analyse the physical test samples where needed and upload into relevant databases and when required and suggest necessary course of action
- Setup & Maintenance of technical information within Mertex (i.e. Usage / Care / FR Finishes etc)
- Usage Code, Care Code, Finished FR code and Tariff code assignment to both fabrics and wall coverings
- Check the technical details provided by suppliers and input all technical data into launch file or equivalent system
- Keep up to date with relevant legislation
- Be up to date with FR treatment methodologies, share with relevant departments and train relevant colleagues
- Due diligence execution, re-testing in accordance with set time frames across the group
- If required by the technical customer service advisor physically inspect fabric and wallpaper in response to technical complaints (re-test if needed)
- Support the Customer Services and/or Sales teams by providing product and technical training resulting in first time query resolution, resolving complaints and warranty issues
- Promote the sharing of knowledge, resulting in all having access to required information at their fingertips at all times
- Responsible for completing all relevant assessment and testing forms on new developments
- Follow the stage gate process and ensuring the collections do not fall behind for technical reasons, follow critical paths, keeping to all deadlines, indicating any risks and potential changes needed
- Make decision on whether products/collections are suitable for contract end use
- Ensure all published material is technically accurate by supporting the Commercial and Patterning Teams. Proof reading technical content of published and promotional material i.e., Sample Labels, strip tickets, price list content, pattern book indices, contract card tech info (where applicable) marketing campaign material. Creating and updating FR, Care and Usage Technical information tables or inserts for marketing and commercial use
- Approval of bulk shipment samples prior to shipments for patterning and bulk
- Check centres for all fabrics and trims for all wallcoverings (with design where applicable) and work with mills to resolve any issues
- Wallpaper collections (where applicable) - approve packaging labels, check trim, repeats and match info, arrange any testing and carry out QC checks on samples and bulk
- Support the master’s process and procedures as required
- Undertake any ad-hoc projects as defined by Quality & Technical Manager

**PROCESS MANAGEMENT**
- Ensure that all processes are executed in an efficient and speedy manner. This to be carried out to meet all requirements and in a method, which is cost effective, providing a comprehensive and efficient service
- Implement the most efficient work practices, aiming for zero errors, nil waste, no double handling, through regularly reviewing current process and scenarios, highlighting any areas of concern, suggesting improvements where necessary
- Constantly aiming for the highest standards of quality and efficiency through a thorough understanding of the industry, latest technical requirements and process review
- Ensure all data is maintained and accurate in the systems utilised by the company
- Assess performance constantly identifying and sharing success factors, identifying bottlenecks, ex

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