Mandarin / English Support Officer

2 months ago

Manchester, United Kingdom United Kingdom Education Centre Full time

**Job Title**: Mandarin / English Support Officer - Manchester UKEC Online Team

**Contract Type**: Full-time Permanent

**Working Hours**: Monday to Friday (9:00-17:30)

**Location**: Manchester

**Salary**: £24,000 per annum

**The key tasks include but are not limited to**:

- Share responsibility for the recruitment of international students and actively assist the team to achieve
- Provide high quality after-sales consultation and customer service.
- Provide support for the recruitment of international students and actively assist the team to achieve
- Be available for ad hoc and regular company training where necessary and be prepared to deliver information sessions at regular company meetings. Also be available for university information sessions and familiarisation trips.
- From time-to-time undertake other relevant tasks as requested by the centre manager or the company.

**Required Knowledge, Skills and Experiences**:

- Have a university degree in any discipline.
- Have excellent written and verbal communication skills in English and Mandarin.
- Have excellent customer service and communication skills.
- Be responsible, mature, organised, and honest.
- Be a committed team player but also be dependable enough to work individually with minimum supervision.
- Be able to meet targets and deadlines and work well under pressure.
- Be able to demonstrate initiative to develop and improve services.

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