Receptionist/concierge

**Role**:
HG Premier Lettings are looking for a Receptionist/Concierge to join our team based at our Preston Development; The Exchange, to operate from the residential concierge.

This is a full-time, permanent, on-site role.

**Duties & Responsibilities**:
You will be responsible for providing a meet and greet service to our tenants and visitors, ensuring the building is clean and safe at all times. You will need to maintain the highest levels of customer care and service by dealing effectively with complaints, taking the correct action, and always remaining courteous.

**Core responsibilities include**:

- Operate the concierge/reception desk and greet people entering/leaving the building.
- Be the first port of call for tenants, building relationships and communicating in a professional and friendly manner.
- Deal with any complaints and/or incidents professionally and in a timely manner, ensuring that they are logged with the relevant person(s).
- Handle deliveries and collections using the residents app.
- Keep the communal areas clean and tidy.
- Carry out building patrols of the communal areas in and around the building and report any maintenance, security, and/or health and safety issues.
- Daily Gym Cleaning.
- Weekly fire alarm tests.
- Monitoring security systems.
- Provide support and assistance to our lettings team as and where required.

**Skills**:

- Good organisational ability (required).
- A good sense of humour, enthusiasm, and resilience (required).
- Excellent interpersonal skills, and a friendly, caring and patient nature (required).
- An outgoing personality, common sense, and excellent communication skills (required).
- Flexibility
- hours and work will vary (required).
- Good problem-solving ability (required).
- Experience in a concierge/reception environment (desirable).

**Qualifications**:

- 3 GCSEs Grade C/Level 4 or above.

**Salary & Benefits**:

- 22 days holiday (not including bank holidays), increasing by one day per year of service.
- Company pension.
- Development opportunities.

**Job Types**: Full-time, Permanent

Pay: £8.60-£11.44 per hour

Expected hours: 40 per week

Schedule:

- Monday to Friday

Work Location: In person