Technical Administrator

**Title**: Technical Administrator

**Reports to**: Technical Manager

**Salary**: £12.60 per hr

**Hours**: 20-37.5 hours (negotiable)

Trotec employs over 710 people around the world and has over 25 years in the laser industry, this is an exciting time to join a thriving business which puts an emphasis on developing market-leading laser systems and materials, and providing a customer experience that delights.

We are looking for a motivated **Technical Administrator. **This role will be working on site within the technical office (office based) amongst a team reporting directly to the Technical Manager.

**Key Tasks**
- Provide administrative support within the technical department.
- Data entry.
- Processing of technical help desk daily tickets
- Stock replenishment for Engineers
- Processing credit request from clients
- Reversals
- Processing quotations for customers
- Processing returns
- Case creating for Trocare renewals
- Open Sales Opportunities (end of month)
- Laser stock count (end of month)
- Other admin tasks
- Diary scheduling
- Assisting / processing with Tech desk incoming calls

**Key Skills**
- Highly proficient with the Microsoft Office Suite
- SAP experience
- Well, organised with a keen eye for detail and the ability to prioritise tasks.
- Able to follow processes accurately and consistently.
- Excellent oral communication skills and superb listening skills
- A team player

**Qualifications**
- GCSE English / Math’s.
- Administration experience

**What Trotec has to offer**
- A modern, fun, and friendly working environment.
- A fast-moving and growing business dynamic.
- Comprehensive training and on-boarding process.
- Permanent position within a growing multinational technology business.
- Office based Mon-Fri 9am-5pm (20 - 37.5 hours per week - negotiable hours).
- 33-days holiday (includes stats).
- Office/showroom based in Boldon, Tyne & Wear.

**Job Types**: Full-time, Part-time

Pay: From £12.60 per hour

Expected hours: 20 - 37.5 per week

**Benefits**:

- Free parking
- On-site parking
- Sick pay

Schedule:

- Monday to Friday

Supplemental pay types:

- Yearly bonus

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Administrative experience: 1 year (required)
- Microsoft Office: 1 year (required)

**Language**:

- English (preferred)

Work Location: In person