Dispatcher/planner

As a Dispatcher/Planner you will be providing a vital service as a liaison between our ambulance control centre, our operational staff, patients and Health Care Professionals. This is an exciting opportunity to join a knowledgeable team and we are looking for a motivated, logical thinking, caring, innovative and enthusiastic person to join us.

You will be working within the South West Control Room Hub, dealing with BGSW (Banes, Gloucestershire, Swindon, Wiltshire), Somerset & BNSSG (Bristol, North Somerset and South Gloucestershire). A good geographical knowledge of the region is essential. Previous experience of working within a Patient Transport Service control room or similar environment is preferable.

We are looking for someone to work full-time across a flexible, variable shift pattern. The shift pattern will include some early mornings, late finishes, bank holiday and weekend working so flexibility is really important.

**Your duties as a Planner and Dispatcher will include**:
Planning and controlling of daily ambulance journeys transporting medically eligible patients to and from NHS healthcare facilities.
Controlling a complex operation consisting of over 150 ambulances delivering 1000+ patient journeys per day.

**PERSON SPECIFICATION**
Experience of working in similar transport control/dispatcher environment, using logístical and planning skills
Be familiar with computerised route planning software
Good telephone manner
Be customer service focused and able to effectively handle sensitive situations
Have a good geographic knowledge of the areas
Be able to stay calm under pressure
Ability to take initiative
Working effectively as a part of the team

IND1

**Salary**: £11.79 per hour

**Benefits**:

- On-site parking

Schedule:

- 10 hour shift
- 12 hour shift
- 8 hour shift
- Monday to Friday
- Weekend availability

Work Location: One location