Loading Bay Supervisor

4 weeks ago


London, United Kingdom etc.venues Full time

**Role**:Loading Bay Supervisor
**Location**:County Hall
**Reporting to**:Conference Services Manager

**Who are we?**

etc.venues is the UK’s leading provider of non-residential meeting and event venues and, more recently, has become a leading voice within the hybrid meeting space.

The company has 15 inspiring spaces to meet, think and collaborate across London, Birmingham, Manchester and New York.

Superfast and secure connectivity, in-built hybrid meeting tech, mouth-watering food created by onsite chefs all within beautifully designed Covid-secure space; these are just a few reasons why the group hosts meetings and events for 84% of the UK’s FTSE 100 companies.

**Overview**

To ensure a high standard of incoming deliveries and outgoing items at all times to ensure customer satisfaction ratings are consistently high. To maintain client focused service, politeness and professional manner at all times.

**Key responsibilities**

**Loading Bay Service**
- Run and effective item log for all incoming and outgoing items across the business with any relevant information
- Ensure all deliveries are logged, labelled and stored correctly for any incoming events
- Ensure all deliveries are logged, labelled and stored correctly for collections for all outgoing events
- Ensure utilisation of correct shelf space for separate collections
- Ensure planning ahead when deliveries need to be brought to their respective areas
- Liaise with Events Team if expecting heavy load in’s/loads outs/deliveries/collections to plan ahead and communicate to a line manager should support be required
- Ensure internal communication channel is checked constantly and ensure every box in the store is logged at the start of shift and end of shift.
- Working with Food and Beverage Manager on deliveries and assist with unloading; notify instantly to relevant manager/chef about delivery no show.
- Ensure weekly summary of all uncollected items currently stored or outgoing for following week.
- Ensure continuous communication with security office for deliveries

**Other Service**
- Liaise with operations/facilities and kitchen to ensure laundry count and arrange appropriate collection with contractor (minimum once a week) and kitchen uniforms checking against Thursday records
- To handle customer queries and resolve in a positive, pro-active manner
- To ensure the working area are kept continuously tidy
- To assist fellow team members with any client related material requirements

**Event Administration**
- To accurately account for all incoming deliveries and outgoing items at all times
- Stock count of items at the end of each week to be communicated to Events team to ensure clients are notified and collections are arranged
- To correctly interpret function sheets and devise a plan of all incoming and outgoing items for each client.
- To ensure that all information is communicated concisely to the rest of the operational team
- Any other relevant client material administration

**Service**
- Ensure deliveries service during working hours if and when required in a professional and pleasant manner ensuring excellent service at all times
- Ensure hand over every day to opposite shift
- To follow duties and daily plans as directed and as stated on the rota
- To adhere to company training programs and all related documents
- To follow and support any reasonable request relevant to the position and the operations of the department
- To take all possible steps to deliver first class client service at all times and in all circumstances.
- To maintain a happy and helpful manner and attitude throughout working hours.

**Health and Safety**
- To carry out duties in accordance with all Health and Safety regulations and company best practice
- To comply with etc venues and statutory regulations on grooming and personal hygiene standards
- To wear the correct uniform at all times

**General**:

- To be available for staff briefings and company events including attendance at the company awayday
- To be available for weekend work where necessary
- To undertake any reasonable requests for ad hoc duties by the venue team

**Competencies**

Experience in a similar role

Awareness of Health and Safety issues

Good communication skills

**Job Types**: Part-time, Zero hours contract

**Salary**: £11.50 per hour

Schedule:

- 8 hour shift

Ability to commute/relocate:

- London: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Warehouse: 1 year (preferred)

Work authorisation:

- United Kingdom (required)



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