Customer Service Agent

2 months ago

Eastbourne, United Kingdom Gardners Books Full time

**Location**:

- Eastbourne, United Kingdom

**Salary**:

- £21000.00 per annum

**Posted**:

- Today at 9:18 AM

**Position**:

- Full time

Do you take pride in delivering outstanding customer support? Do you enjoy finding solutions the first time round? If so, we have a great opportunity for you.
- Achieve and have an excellent working relationship with the team
- Adhere to all SLAs (Service Level Agreements) set by the CDS manager and its customers
- Liaise with other departments within the business
- Follow and abide by GDPR
- Handle ad-hoc duties as required

Additional Information

This is an office-based role within our Eastbourne facility. The shift is 30 hrs per week, the hours would need to be worked between **Saturday** and **Tuesday**

We will also require some bank holidays to be worked.

**Full training will be provided.**

Essential Skills
- A capable multi-tasker
- Adaptable to various situations that could occur during customer communications or within the office environment, whilst remaining calm and focused throughout
- Excellent communication skills, both verbally and written
- Confident talking to customers on the telephone
- Good knowledge of Microsoft Office, with particular knowledge of Outlook, Word, and Excel
- Self-motivated, and keen to improve
- Excellent attention to detail
- Ability to take ownership of queries and respond within a timely manner
- Comfortable working on your own initiative, but also knowing when to escalate issues.
- Flexibility and willingness to adapt where necessary to help the wider team
- Resilience with the ability to problem-solve
- If the applicant is successful, they will be required to provide a DBS check

Desired Skills
- Previous experience working within an office environment would be an advantage but not essential to this Customer Service Agent role.

About Company

Gardners is one of the world's largest wholesalers of British books, entertainment products, and eBooks.

Based primarily from our Eastbourne premises, we are proud to be a family-run business with our staff at the very heart of what we do.

Our departments and teams' combined effort ensures we offer a first-class service to our global customer base, combined with a fast delivery service.

At Gardners, we recognise that our people are our strength and the diverse talents they bring to our collaborative workforce are directly linked to our success. We are an equal opportunities employer and place a high value on diversity and inclusion across all departments.

  • Customer Service Agent

    1 day ago

    Eastbourne, United Kingdom Gardners Books Limited Full time

    The majority of the workload will be phone-based and talking to the public, so the enthusiastic candidates will need to communicate professionally and positively. You will use your attention to detail and customer focus to take ownership of your work, guide and assist customers, and achieve the best possible outcome.The ideal candidate will also:Achieve and...

  • Customer Service Agents

    1 month ago

    Eastbourne, United Kingdom Gardners Books Full time

    **Location**: - Eastbourne, United Kingdom **Salary**: - £21000.00 per annum **Posted**: - Today at 3:30 PM **Position**: - Full time Do you take pride in delivering outstanding customer support? Do you enjoy finding solutions the first-time round? If so, we have a great opportunity for you. - Achieve, and maintain an excellent working relationship...

  • Customer Service Agent

    15 hours ago

    Eastbourne, United Kingdom Gardners Books Full time

    **Location**: - Eastbourne, United Kingdom **Posted**: - Today at 12:45 PM **Position**: - Full time Do you take pride in delivering outstanding customer support? Do you enjoy finding solutions the first time round? If so, we have a great opportunity for you. - Achieve and maintain an excellent working relationship with the team. - Adhere to all SLAs...

  • Customer Service Agent

    1 week ago

    Eastbourne, United Kingdom Gardners Full time

    Do you take pride in delivering outstanding customer support? Do you enjoy finding solutions the first-time round? If so, we have a great opportunity for you. - Achieve, and maintain an excellent working relationship with the team - Adhere to all SLAs (Service Level Agreements) set by the CDS manager and its customers - Liaise with other departments within...

  • Customer Service Agent

    1 month ago

    Eastbourne, United Kingdom kane recruitment Full time

    **PURPOSE OF JOB**: To provide a first class professional customer service to residents and customers of Hackney Housing as a first point of contact through effectively interacting with customers and delivering information in answer to customer enquiries. The Housing Service operates two contact centres. You will be allocated to either the Neighbourhood...

  • Customer Service Agent

    1 month ago

    Eastbourne, United Kingdom chase recruitment group ltd Full time

    **PURPOSE OF JOB**: To provide a first class professional customer service to residents and customers of Hackney Housing as a first point of contact through effectively interacting with customers and delivering information in answer to customer enquiries. The Housing Service operates two contact centres. You will be allocated to either the Neighbourhood...

  • Customer Service Agent

    15 hours ago

    Eastbourne, United Kingdom Gardners Full time

    Do you take pride in delivering outstanding customer support? Do you enjoy finding solutions the first-time round? If so, we have a great opportunity for you. This an office-based role within our Eastbourne facility. The hours are 37.5 hours per week from Monday - Friday. Some bank holiday work will be required too. Full training will be provided. -...

  • Trainee Estate Agent

    1 month ago

    Eastbourne, United Kingdom Fox and Sons Full time

    We’re looking for a highly motivated **Trainee Estate Agent** who will work toward becoming a**Sales Negotiator** for our fantastic residential sales team in Eastbourne. The **Trainee Estate Agent**is an entry level role where you will learn all aspects of Estate Agency model and be taken through an industry leading **development** and **training**...

  • Trainee Estate Agent

    4 weeks ago

    Eastbourne, United Kingdom Connells Group Full time

    We’re looking for a highly motivated **Trainee** **Estate Agent** who will work toward becoming a** Sales Negotiator** for our fantastic residential sales team in Eastbourne. The **Trainee** **Estate Agent **is an entry level role where you will learn all aspects of Estate Agency model and be taken through an industry leading **development** and...

  • Trainee Estate Agent

    4 weeks ago

    Eastbourne, United Kingdom Connells Group Full time

    We’re looking for a highly motivated **Trainee** **Estate Agent** who will work toward becoming a **Sales Negotiator** for our fantastic residential sales team in Eastbourne. The **Trainee** **Estate Agent **is an entry level role where you will learn all aspects of Estate Agency model and be taken through an industry leading **development** and...

  • Trainee Estate Agent

    1 day ago

    Eastbourne, United Kingdom Connells Group Full time

    We’re looking for a highly motivated **Trainee** **Estate Agent** who will work toward becoming a **Sales Negotiator** for our fantastic residential sales team in Eastbourne. The **Trainee** **Estate Agent **is an entry level role where you will learn all aspects of Estate Agency model and be taken through an industry leading **development** and...

  • Trainee Estate Agent

    4 weeks ago

    Eastbourne, United Kingdom Fox & Sons Estate Agency Full time

    Full Job Description We’re looking for a highly motivated **Trainee** **Sales Negotiator - Trainee Estate Agent** to join our fantastic residential sales team in branch in **Langney** **or surrounding offices.** The **Trainee** **Sales Negotiator - Trainee Estate Agent **is an entry level role where you will learn all aspects of Estate Agency model and be...

  • Trainee Estate Agent

    14 hours ago

    Eastbourne, United Kingdom Fox & Sons Estate Agency Full time

    Full Job Description We’re looking for a highly motivated **Trainee** **Sales Negotiator - Trainee Estate Agent** to join our fantastic residential sales team in branch in **Langney** **or surrounding offices.** The **Trainee** **Sales Negotiator - Trainee Estate Agent **is an entry level role where you will learn all aspects of Estate Agency model and be...

  • Reservations Sales Agent

    3 days ago

    Eastbourne, United Kingdom The Grand Hotel, Eastbourne Full time

    **Job Ref**:ELI2498 **Branch**:The Grand Hotel, Eastbourne **Location**:The Grand Hotel, Eastbourne, Eastbourne **Salary/Benefits**:Competitive Salary, plus service charge approx. £1,200 per annum **Contract type**:Permanent **Hours**:Full Time **Hours per week**:40 **Posted date**:11/03/2024 **Closing date**:24/04/2024 **Reservations Sales Agent...

  • Customer Service

    3 weeks ago

    Eastbourne, United Kingdom First Recruitment Services Full time

    Position: Customer Account ManagerSalary: £24k to £27kLocation: Eastbourne (office based)Hours: Full time, Monday to Friday, 8am to 5pm Monday to Thursday, 8am to 4pm FridayBenefits: Career progression, Pension, Employee Assistance Programme, on-site free parking, early finish Fridays, Christmas shut down, company eventsDo you have a great telephone...

  • Customer Service

    2 weeks ago

    Eastbourne, United Kingdom First Recruitment Services Full time

    **Position: **Customer Account Manager - **Salary**:  £24k to £27k - **Location**: Eastbourne (office based) - **Hours: ** Full time, Monday to Friday, 8am to 5pm Monday to Thursday, 8am to 4pm Friday - **Benefits: Career progression, Pension, Employee Assistance Programme, on-site free parking, early finish Fridays, Christmas shut down, company...

  • Customer Service

    3 weeks ago

    Eastbourne, United Kingdom First Recruitment Services Full time

    Position: Customer Account ManagerSalary: £24k to £27kLocation: Eastbourne (office based)Hours: Full time, Monday to Friday, 8am to 5pm Monday to Thursday, 8am to 4pm FridayBenefits: Career progression, Pension, Employee Assistance Programme, on-site free parking, early finish Fridays, Christmas shut down, company eventsDo you have a great telephone...

  • Customer Care Advisor

    5 days ago

    Eastbourne, United Kingdom Staffing Edge Full time

    The Customer Care Advisor will play a key role in supporting the Customer Care Manager and the growing Customer Care Team to deliver best in class customer services in Eastbourne. **Principal roles and responsibilities** - Setting up new customer accounts and making welcome calls. - Setting up and managing Direct Debits for customers. - Closing customer...

  • Customer Service Advisor

    1 month ago

    Eastbourne, United Kingdom Hendy Group Full time

    We have some excellent opportunities where you can put your outstanding customer services skills in to action. We are looking for confident customer services heroes to join us as Service Advisors in our busy Service departments at our Renault Dacia Mazda Dealership in Eastbourne. You do not need automotive experience to be successful in this role - we will...

  • Customer Service Advisor

    1 month ago

    Eastbourne, United Kingdom Hendy Group Full time

    We have some excellent opportunities where you can put your outstanding customer services skills in to action. We are looking for confident customer services heroes to join us as Service Advisors in our busy Service departments at our Dacia Mazda Renault Dealerships in Eastbourne. You do not need automotive experience to be successful in this role - we will...