Admin Assistant

7 months ago


Oswestry, United Kingdom Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust Full time

Duties and Responsibilities -Using the hospital computer and other NHS systems e.g. Patient Administration System, National Strategic Tracing Service, RIO to: - a. Input activity datab. Record and amend details of patients accurately on PAS/RIOc.

Make outpatient appointments and generate confirmation letters - Manage waiting list times and book referrals appropriately within RTT guidelines. - Deal with patients face to face and by telephone in a sympathetic and welcoming manner. - Record details of patients arriving at MSST Level 3/Physiotherapy and Occupational Therapy Reception and making return appointments according to Clinicians requirements. - Send appropriate paperwork to patients relating to appointments - Answer telephone enquiries from patients and other members of staff.
- Contact patients by telephone to arrange or confirm appointments. - Maintain confidentiality at all times - Report problems to Department Administrator - Ensure that medical case-notes are kept in good order and up to date - Ensure efficient/accurate filing of case-notes. - Copy and distribute paperwork as necessary to support the functioning of the Departments. - Set up new outpatient clinics and amend booking rules as required by the staff - Ensure that appointments are arranged following department guidelines - Ensure appointment capacity is used efficiently and effectively.
- Contribute to the smooth running of the Departments as required by the Department Administrator which may include: - Providing cross cover within the MSST Level 3 /Therapy Offices in staff absence Providing support to others within the MSST Level 3 /Therapy Office Other related duties specified by the Department Administrator or Manager. Ensure commitment to maintaining a quality of service to the clinical Departments.


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