Medical Receptionist

Medical Receptionist

**OVERALL PURPOSE**:

- The post holder will provide a high quality and responsive reception service to all patients ensuring that the reception runs efficiently and in accordance with the practice requirements.
- To facilitate communication between patients and the Health Care Team.
- To meet targets set by performance appraisal at annual review.
- Compliance with practice health and safety requirements.

**Responsibilities**

**Main Duties**
- To make appointments and book patients in when they arrive for an appointment in accordance with the practice appointment system and to provide a helpful and friendly service to patients ensuring also that the reception area is tidy and welcoming.
- To answer telephones promptly ensuring that all in-coming lines are always covered.
- To comply with the practice protocol for the printing of prescription requests and queries.
- To comply with the practice procedure for the registration of new, temporary private patients and those seen as emergency or immediately necessary.
- To comply with practice protocol for the collection of results from the hospital daily and advise patients of any action/advice requested by the GP.
- To follow practice procedure regarding letters that arrive at the surgery either externally by post or internally from the hospital.
- To comply with the protocols in place at the practice for the scanning and workflow of correspondence.
- To comply with the protocol for deducting patients who have moved out of the practice catchment area.
- To comply with all relevant practice procedures, regulations, and protocols and to always maintain confidentiality with reference to patient records.
- To liaise with the Reception Manager and/or supervisors when required and follow instructions from them when necessary.
- To undertake any other duties as deemed appropriate by the Practice.

**Salary**: From £10.42 per hour

**Benefits**:

- Additional leave
- Company pension
- On-site parking
- Sick pay

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Bridgwater: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Medical Receptionist: 1 year (preferred)

Work Location: In person

Application deadline: 31/07/2023
Reference ID: Medical Receptionist