Transcriptions Officer

**Description**:
**Full Time**
**37 Hours, 52 Weeks**

This is a fantastic opportunity to join All Formats, one of the UK’s leading accessible

format transcription companies, who were established over 25 years ago. All

Formats is a part of Queen Alexandra College. QAC is a college that supports

students with a wide range of Disabilities. Any profits generated by All Formats go

directly back into the college to help enhance our students learning journey.

We are seeking a Transcriptions Officer to provide a high standard of confidential

work, to provide an efficient and timely service to external stakeholders and clients.

The post holder will be required to transcribe highly confidential information into large

print and other accessible formats.

As an entry level position no prior experience is required as full training will be

provided, however a high level of competence in Microsoft Office software such as

Word is a must. Good verbal and written communication skills and excellent time

management and organisation skills are also required.

A customer-focused approach combined with excellent attention to detail and an

must be flexible to assist in meeting fluctuating deadlines across various areas of the

business.

Please note that this role usually consists of an interview and in tray exercise.

**Key Responsibilities**:
**All Formats/Transcription**
- Daily, reconcile the delivery with client’s instructions; prepare received data for scanning and the transcription process.
- To provide required transcriptions for all live projects, ensuring these are
produced within Service Level Agreements (SLA’s).
- Use a wide variety of specialist software to produce items in the preferred format.
- Liaise with colleagues and manager to ensure the department is aware of the outstanding work against the SLA’s.
- Liaise with clients regarding live projects and within the team assist with providing daily and monthly reports.
- Follow essential security protocols as necessary for the business.
- Monitor All Formats stock levels for transcriptions stationery and postal service, informing relevant individuals to ensure orders can be progressed.
- To facilitate with postal duties, for the team.
- Provide support for a range of QAC Enterprise activities, and represent the team at events, where this is deemed appropriate.

**General**
- As part of QAC’s process of continuous improvement; work with Team Leaders to implement projects/ initiatives to improve the All Formats enterprise and services.
- Adhere to the College’s Health and Safety Policy at all times, recognising responsibility for own safety and that of others.
- Act at all times in accordance with the Staff Code of Conduct and QAC Values of Respect, Excellence, Enabling, Collaboration and Inclusion.
- Comply with all College policies and procedures
- Maintain CPD and undertake appropriate training and development as required, including any mandatory and/or refresher training required for the role.
- To undertake other duties as commensurate with the role and in agreement
with the Team Leaders.

The above list is not exhaustive, but is indicative of the general nature and level of responsibility of the work to be undertaken. The responsibilities and duties may vary from time to time without changing the nature of the post. The post holder will be expected to adopt a flexible approach to enable the efficient and effective running of the business.

**How to Apply**:
You are required to upload a CV with details of your full employment history (since leaving school, including education, employment, and voluntary work) including reasons for any gaps in employment. Your CV/Resume* will be re-produced in a standard format by the system (without personal identifiers) to assist us in our anonymised shortlisting process.

**_QAC complies with Safeguarding guidelines and all appointees are required to have DBS Check and two reference._**

**Why work at Queen Alexandra Charity Birmingham**:
Join our team at Queen Alexandra College

Are you passionate about making a difference to the lives of students with special educational needs? Do you thrive in an inclusive and supportive academic environment? If so, we want YOU to join our team. QAC has just gone through an exciting rebrand, dealt with a period of swift growth and academic improvement and this is your opportunity to become part of a vibrant College that is moving forward and making a real difference to the lives and futures of our students.

The newly structured Queen Alexandra Charity Birmingham offers you the chance to have a positive impact as you join a committed group of colleagues in ensuring that all students achieve their aims and aspirations. We are dedicated to providing exceptional education and support to students with diverse learning needs and life experiences. Our specialist setting fosters an inclusive community where every student is valued, supported, and empowered to reach their fu