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Shift Supervisor

7 months ago

Newport, United Kingdom Dragonfly Full time

Shift Supervisor

**Organisation Structure**

Reports to: General Manager

**Objectives**
- To deputise for the General Manager and Assiatant Managers in their absence, including covering days off and holidays.
- Support your General Manager and Assistant Managers to deliver a profitable business whilst delivering the brand offer
- To maintain a safe and legal business adhering to all Company and legal requirements
- To have an impeccable guest focus
- To create a fun, friendly family environment for your teams to work in

**Responsibilities**

PEOPLE
- Provide direction and guidance when on shift to support team to deliver exceptional service and the brand offer
- Coach the team
- Support the team to complete their training and learning journeys
- Take a proactive part in team meetings ensure all relevant information is cascaded

PROFITS
- Ensure that food and drinks stock counts are completed at the required times. Effectively manage all waste to a mínimal level to maintain profitability
- Manage labour effectively to ensure team members are deployed at the correct times for trading levels
- Manage all lines of the P&L account to maximise profit in the business
- Act as a sales ambassador, upselling at every opportunity to maximise profits

GUESTS
- Always deliver excellent guest service and coach the team to do the same
- Deal with guest enquiries and resolve complaints quickly and professionally
- Value guests by engaging with them and encouraging them to revisit
- Ensure the guest profile is managed effectively to deliver the brand offer

PRACTICES
- To ensure the business is operated in a safe and legal way at all times, complying to Licensing and Food Hygiene Laws.
- All relevant due diligence and other Company compliance is completed at the required times
- Manage property maintenance issues
- Attend and take an active role in brand roadshows and other workshops

**Qualifications**
- Personal Licence Holder

**Behaviours**
- Share the Big Picture
- Deliver Results
- Innovate & change
- Working Together
- Grow your people

**Pre-requisites**
- High level of digital skills, including use of social media and to be computer literate
- Hands-on experience in customer facing roles
- Excellent interpersonal skills
- Good written and oral communication skills
- The ability to work in a team
- Good planning and organisational skills
- The ability to work independently and make decisions confidently
- Problem-solving ability, to resolve issues as they arise

**Job Types**: Full-time, Part-time, Permanent
Part-time hours: 20 per week

**Salary**: £10.92 per hour

**Benefits**:

- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Flexitime
- On-site parking
- Sick pay
- Store discount

Schedule:

- 10 hour shift
- 8 hour shift
- Day shift
- Flexitime
- Night shift

Supplemental pay types:

- Tips

Ability to commute/relocate:

- Newport, NP10 8BB: reliably commute or plan to relocate before starting work (required)

Work Location: In person