Rooms Service Assistant/runner Nights

7 months ago

London, United Kingdom Food & Beverage Full time

**“The world is yours with Meliá”**

Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family.

It means knowing that you have started one of the most exciting journeys of your life, a journey in which inspiration will always accompany you. Do you dare to be the owner of your professional career in an inspiring world?
- Perform side work at the start and end of each shift as assigned by immediate supervisor
- Know the steps of service as outlined in the service manual
- Make guests feel comfortable and enhance guest experience
- Inform guests of specials and menu changes
- Have detailed knowledge of menu and be able to articulate enthusiastically. Stay abreast of menu changes.
- Be fluent with the POS system
- Take food and beverage orders from guests and enter into point-of-sale
- Deliver food and beverages from kitchen and bar to guests in a timely matter
- Anticipate guests needs and exceed their expectations
- Maintain clean service areas
- Supervise the clearing of tables and mise-en-place necessary for the next course
- Monitor and observe guests dining experience. Ensure guests are satisfied with the food and service. Respond promptly and courteously to any requests
- Prepare final bill, present check to guest, accept payment, process credit card charges or make change (if applicable)
- Be ready and willing to assist fellow servers as situations arise
- Be ready and willing to assist bus person with clearing and resetting tables
- Thank guests for their visit and invite them to return
- Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the floor manager or immediate supervisor
- Act professional and accommodating and always maintain your composure

**(I understand that this is not an exhaustive description of my duties & this document is constantly** **changing & being updated)**

**Because belonging to the great Meliá family is being VIP**

You will enjoy **My MeliáRewards** which is the exclusive loyalty program for our employees with exclusive benefits and advantages.

In addition, enjoy the **My MeliáBenefits** program: with flexible remuneration, exclusive discounts on a variety of products and services, active and healthy lifestyles, and charitable initiatives. Be as proud to belong to Meliá as we are of you ?

**_Our Benefits Package Includes:_**
- **Competitive Salary**
- **Holidays**: 28 days’ holiday including 8 public holidays
- **Contributory pension scheme and Life Assurance**
- **Discounted dental and health cover with HSF**
- **Personal Development**: programs designed to support your career right from the start, with unlimited access to online learning platform
- **High street discounts: with Perks at Work**

**At Meliá we are all VIP**

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.

Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, **VIP** **People.

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of disability, race, religion, age, or any other basis protected under federal, state, or local laws. We believe that diversity and inclusion among our teammates are critical to our success as a global company.

If you want to be “**Very Inspiring People**“, follow us on:
**INSTAGRAM - TWITTER - LINKEDIN - INDEED - GLASSDOOR**

INDFOH

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