Customer Service Advisor

2 months ago


Newcastle upon Tyne, United Kingdom Jellyfish Energy Full time

**Responsibilities**:

- Answer phone calls from customers and provide excellent customer service
- Assist with general administrative duties, such as data entry and filing
- Participate in events and engage with customers
- Update and maintain customer records in the company's database
- Troubleshoot and resolve customer complaints
- Liaise with other departments to ensure customer needs are met

**Requirements**:

- Excellent communication skills, both written and verbal
- Proficient with technology, including Microsoft Office and CRM systems
- Ability to multitask and prioritize tasks effectively
- Excellent attention to detail and accuracy
- Strong problem-solving skills
- Ability to work well in a team environment
- Prior experience in customer service or a related field is preferred, but not required

**Salary**: £20,000.00-£22,000.00 per year

**Benefits**:

- Casual dress
- On-site parking

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Newcastle upon Tyne: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person


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