Guerlain Beauty Consultant

4 days ago

York, United Kingdom Guerlain Full time

Since its foundation in 1828 by Pierre-Francois Pascal Guerlain, the House of Guerlain has established itself as an icon within the world of fragrance and beauty; a reputation of unparalleled devotion to luxury, sophistication and elegance that has been handed down from generation to generation. Guerlain was the first to create scientifically-based skincare, kohl eyeliner and mascara and introduced the world to lipsticks. Within over 700 fragrances (several of which are considered masterpieces of perfumery), the Guerlain name has become recognised as a symbol of artistry, superlative quality, impeccable style and ultimate grace.

**JOB DESCRIPTION - BEAUTY CONSULTANT**

**MISSION**

As a Beauty Consultant for Guerlain, you are a brand ambassador. In your role, you are responsible for achieving your sales targets while promoting the brand image and providing a personalised luxury service to customers. Through your passion for the brand you will demonstrate an attitude that befits Guerlain at all times.

**MAIN RESPONSIBILITIES**

**SALES**:

- To pro-actively sell Guerlain products and provide a luxury standard of service to customers
- To be aware of and achieve or exceed sales targets, as set by your line manager
- To pro-actively link sell across product categories, to increase average transaction value (ATV) and average transaction units (ATU)

**KPI: To achieve sales targets**

**SERVICE**
- To be knowledgeable on all Guerlain products and be able to propose personalised products to clients and confidently and appropriately overcome any objections
- Demonstrate products on clients by means of flash make-overs and confidently explain the benefits of each products
- To initiate contact with customers and welcome them both on counter and through traffic stopping
- To identify, understand and reformulate the client needs
- To develop personal relationships with clients and to gain loyalty
- To educate clients on Guerlain products and the brand

**KPI: To achieve target for Mystery Shopping**

**GENERAL**
- To participate in merchandise management and ensure that it is in line with Corporate guidelines
- To monitor stock levels, report any issues to the Counter Manager and ensure that there is sufficient levels
- To conduct all assigned operational and administrative tasks
- To be a Guerlain brand ambassador and representative at all times
- To adhere to all Company procedures and policies, as outlined in the employee handbook
- To build relationships with store management and adhere to all store policies and procedures
- To carry out any additional duties as directed by the management team

**POSITION WITHIN THE TEAM**

Reports to: Business / Account Manager

**CONTACTS AND RELATIONSHIPS**

**Internal**:Counter team, Area Managers, Retail Managers, RMA’s

**External**:Guerlain clients, Department store colleagues, Department store managers, Department store HR Departments

**PERSON SPECIFICATION**

In order to be successful in this role, you will be:

- Tenacious; willing to go the extra mile to ensure the customer leaves having received the very best in luxury service.
- Driven and results orientated; seeking out ways to continually grow the business through events and counter activity.
- Immaculately groomed and presented; you will embody the elegance that customers have come to identify with Guerlain.

**Job Type**: Part-time

**Benefits**:

- Additional leave
- Company events
- Company pension
- Employee discount
- Sick pay
- Wellness programme

Supplemental pay types:

- Commission pay

Ability to commute/relocate:

- York, North Yorkshire: reliably commute or plan to relocate before starting work (required)

**Experience**:

- beauty sales: 3 years (preferred)

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