Trainer - Midlands

3 months ago

Birmingham, United Kingdom M&S Opticians Full time

We are recruiting for a Regional Trainer covering the Midlands

Key responsibilities
- Facilitate group training courses remotely and in branch as required, delivering key Company messages through presentations and course materials in an enjoyable manner, assessing the ability and identify areas of improvement of the learners attending the course
- Conduct timely individual follow up visits and observations to assess the ability of the learner, identifying an extra training needed, providing constructive feedback to the line manager and the regional office team
- Plan and conduct additional staff training if required to meet the needs of the learner and the branch, ensuring learner outcomes are achieved in a timely manner
- Review learning material on a regular basis to ensure it is current and correct, liaising with the Training Manager of any updates and changes that may need to be made
- Assist with the development of new and current training programmes where required.
- **Influence and support branch managers and regional managers to coach and develop high performance through regular performance reviews to embed learning and contribute the overall effectiveness of the team**:

- Keep up to date with launches of new products and Company procedures and systems, having the ability to learn and understand the information in order to impart knowledge onto learners and branch teams, whilst understanding the impact of procedures not being adhered to
- Respect confidentiality of information regarding customers and staff in accordance with the Data Protection Act 1998 and be familiar with, and at all times comply with, the Company’s policy relating to Safeguarding of Children and Vulnerable Adults
- Be flexible as to locality as necessitated through emergencies, sickness or holidays, occasionally staying overnight in hotels, to conduct training at further away locations
- To assist or carry out any additional tasks associated with the main function (above) as required by line managerCompany Support - To positively promote and support the Company and Department at all times through:

- Be proactive and driven to achieve successful results across all aspects of the role
- Projection of a professional image and responsible manner at all times
- Willingness to assist with any extra activities as appropriate as planned by line manager
- To act as a positive ambassador for the Company at all times
- Liaising with the required contacts including providing regular updates

Personal Development - Committed to developing understanding of Company training requirements including; commercial, clinical and apprenticeship training

Qualifications, training and experience required
- Excellent customer service skills
- Be able to work autonomously as well as within a wider training team
- Enthusiasm and a willingness to learn
- Competent computer skills
- Ability to dispense single vision, bifocal and varifocal spectacles
- Confident in training large groups
- Full clean driving licence
- Passionate about training

Key Personal Characteristics
- Trustworthy, honest, committed and works with integrity
- Professional, hands-on, self-motivated self starter with an aptitude to learn new skills, rise to a challenge and approach tasks with a “can do” attitude
- Team focused with the ability to encourage and motivate others to deliver the best possible service, whilst being able to manage own workload
- Strong verbal and written communication skills with the ability to communicate at various levels, internally and externally
- Flexible, organised and diligent with a keen eye for accuracy and attention to detail
- Strong commitment to customer care
- Excellent time management, able to organise your own diary for optimal productivity.

Performance Indicators
- Timely delivery of key responsibilities
- Level and quality of support provided
- Level of co-operation and flexibility
- Observation and feedback
- General conduct

**Salary**: From £23,000.00 per year

**Experience**:

- Optical: 1 year (required)

Work authorisation:

- United Kingdom (required)

Willingness to travel:

- 100% (preferred)

Work Location: On the road

Reference ID: Trainer - Mids

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