Phone & Email Trainee Adviser
2 weeks ago
**Location**: Principally at our Hemel Hempstead office in The Forum with potential for home working when qualified
**Closing date**: 14 July 2023
**Role details**:
Location: Principally at our Hemel Hempstead office in The Forum with potential for home working when qualified
**Salary**: £23,266.61 inclusive of OLW FTE (37 hrs pw) 2 X 18.5 hrs pw
- Actual Salary £11,478.19 - Pay award pending
Salary pro rata: Yes
London allowance: No
Hours per week: 1 x FT (37 hrs pw) or 2 x PT (18.5 hrs pw)
Type of contract: Fixed term
End date of contract: 31st July 2024
Interview date: 20th July 2023
Via our website dacorumcab.org.uk
You should be prepared to fully examine the issue the client presents using sensitive listening and questioning skills to get to the root of the issues.
The role includes providing information and advice from the national Citizens Advice IT system and resources, signposting or referring to a specialist organisation and writing concise case notes.
You will need to be highly motivated and proficient in the use of IT and have excellent communication skills. You will receive high quality training and continual professional development and you will work with a skilled and highly motivated team and be supported in your role.
All local Citizens Advice produce their own annual report, but you can find out more about the Citizens Advice network or download the latest national Citizens Advice annual report.
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