Care Coordinator

4 weeks ago

Ely, United Kingdom Cambridgeshire and Peterborough NHS Foundation Trust Full time

The Intermediate Care Service offers care and therapy support to patients in the Cambridgeshire and Peterborough health system following an acute hospital admission, to step down from community hospital or prevent admission. The service runs seven days a week 0700 - 2200. The service also supports admissions and through health interim beds.

The job role is to provide leadership and management to the band 4 assistant care coordinators and band 2 and 3 integrated care workers working in the Intermediate Care Locality. Working in alignment with, and under direction of the Senior Care Co-ordinator, the post holder will ensure the smooth implementation of tasks and responsibilities assigned to care coordination regarding allocations, care planning, referrals, pending list management and patient flow.

The post holder will also act as leader and manager to the care coordination team and be a key enabler for collaborative working between care coordination, the integrated care workers and the therapy and nursing staff.

To provide leadership and management (in alignment with the supervision structure) to the team including undertaking appraisals, supervision, training and development of bands 2, 3 and 4 staff.

The post holder will assist the Senior Care Coordinator and Intermediate Care Team Lead to monitor and report on quality, productivity, and patient flow in line with internal KPI’s.

Where required, to visit patients in the community to ensure quality, support patient flow and manage any issues required, relating to the delivery of care.

To be responsible for dealing with telephone complaints/ enquiries and other communications with a high degree of tact, diplomacy, and confidentiality in line with CPFT procedures and policies.

To lead and manage the recruitment in line with processes and policies for all integrated care workers and band 4 care coordination staff.

The post holder will also be expected to support the Senior Care Coordinator in the supervision, development and appraisal of the assistant care coordination staff and integrated care workers

Cambridgeshire and Peterborough NHS Foundation Trust is a health and social care organisation dedicated to providing high-quality care with compassion to improve the health and wellbeing of the people we care for, as well as supporting and empowering them to lead a fulfilling life.

Our clinical teams deliver many NHS services, not only via inpatient and primary care settings, but also within the community. These services include children's, adult and older people's mental health, forensic and specialist mental health, learning disabilities, primary care and liaison psychiatry, substance misuse, social care, research and development.

For the full description and responsibilities please see the attached job description and personal specification

To provide leadership and management (in alignment with the supervision structure) to
the team including undertaking appraisals, supervision, training and development of
bands 2, 3 and 4 staff

The post holder will assist the Senior Care Coordinator and Intermediate Care Team Lead
to monitor and report on quality, productivity, and patient flow in line with internal KPI’s.

Where required, to visit patients in the community to ensure quality, support patient flow
and manage any issues required, relating to the delivery of care

To be responsible for dealing with telephone complaints/ enquiries and other
communications with a high degree of tact, diplomacy, and confidentiality in line with
CPFT procedures and policies.

To lead and manage the recruitment in line with processes and policies for all integrated
care workers and band 4 care coordination staff.
- DVLA have a number of reciprocal arrangements with overseas countries, for further information please visit the DVLA website

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