Customer Service Advisor

2 weeks ago


Ilford, United Kingdom Lilium Direct Ltd Full time

We have an exciting opportunity for a Customer Service Advisor / Service Desk Advisor to join our growing business.

**Job Title**:Customer Service Advisor / Service Desk Advisor

**Location**:Ilford

**Salary**:£25,000 per year

**Hours**: Mon-Fri, 08:30 to 17:30

**About Us**:
Our company is the UK’s largest independent company specialising in the installation and servicing of all makes and models of commercial glasswashers and dishwashers, we have an exciting role to join our call centre as a Controller - our company takes over4,000 reactive calls per month.

The Service Desk Service role is to ensure that our customers are receiving the appropriate assistance. This includes the responsibility of managing all procedures related to the identification, prioritisation, and resolution of end user help requests, includingthe monitoring, tracking, and coordination of Service Desk functions. The Servicer Desk Advisor will also contribute to problem resolution to our customers.

**Primary Responsibilities**:

- Log jobs
- Provide customers service information.
- Identify and resolve customer issues
- Follow-up on customer chasers, Overdue jobs
- General reporting
- Reporting any escalations to your Supervisor/Manager

**Position Requirements Knowledge & Experience**
- Demonstrated progressive experience in working in a busy call centre.
- Exceptional interpersonal skills, with a focus on listening and questioning skills.
- Strong documentation skills.
- Ability to help motivate and being a Team Player
- Ability to absorb and retain information quickly Keen attention to detail.
- Exceptional customer service orientation.
- Experience working in a team-oriented, at least 2 years
- Flexibility and adapting to any Company changes

**Working Conditions**:
Working conditions are normal for an office environment.

Work in a team environment and including Saturday morning 09:00-13:00 on rota basis 1 in 3, paying Time and Half as overtime

**Next Steps**:
We look forward to hearing from you.



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