Veterinary Client Care

2 weeks ago


Edinburgh, United Kingdom University of Edinburgh Full time

**Grade UE04: £23,144 to £25,138 per annum (A revised salary range for this grade of £24,533 to £27,181 is planned to take effect from Spring 2024)**

**College of Medicine and Veterinary Medicine/Royal (Dick) School of Veterinary Studies**

**Full-time: 35 hours per week**

**Open-ended: permanent
**The Opportunity**:
We are looking for a dynamic and efficient Veterinary Client Care and Referral Coordinator based in the Equine Veterinary Hospital at Royal (Dick) School of Veterinary Studies. Based in our state of the art Equine Hospital, the post holder will be required to provide a gold standard of care to our clients and referring veterinary surgeons, alongside providing administrative and clerical duties to support the efficient running of the Equine Practice and Hospital clinics. Working in a fast-paced environment, you will be part of a friendly, supportive team whose emphasis is on delivering high-level client care and support to the clinical team. This varied and interesting post requires a confident outgoing individual with excellent initiative, communication skills and attention to detail.

**Your skills and attributes for success**:

- Previous experience in a client-facing role - preferably in the veterinary environment.
- Previous administrative experience.
- Excellent written and oral communication skills in order to interact professionally with staff, students and clients.
- The ability to work well as part of a team and individually, whilst remaining calm and efficient in emotionally charged situations.
- Ability to use standard processes and maintain a high level of customer service.

**Click to view a copy of the full **job description **(opens new browser tab).

**As a valued member of our team you can expect**:

- A competitive salary of £23,144 - £25,138 per annum.
- An exciting, positive, creative, challenging and rewarding place to work.
- To be part of a diverse and vibrant international community
- Comprehensive Staff Benefits, such as a generous holiday entitlement, a defined benefits pension scheme, staff discounts, family-friendly initiatives, and flexible work options. Check out the full list on our **staff benefits page **(opens in a new tab) and use our reward calculator to discover the total value of your pay and benefits.

**Championing equality, diversity and inclusion**

The University of Edinburgh holds a Silver Athena SWAN award in recognition of our commitment to advance gender equality in higher education. We are members of the Race Equality Charter and we are also Stonewall Scotland Diversity Champions, actively promoting LGBT equality.

Prior to any employment commencing with the University you will be required to evidence your right to work in the UK. Further information is available on our **right to work webpages **(opens new browser tab).

On this occasion the University will not consider applicants requiring sponsorship for this role. International workers will therefore only be able to take up this role if they can demonstrate an alternative right to work in the UK.

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