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Cleaner (Part Time- 20 Hours)

4 months ago

Poole, United Kingdom Lighthouse, Poole's Centre for the Arts Full time

We are currently seeking a cleaner on a 20-hour contract to join their cleaning team to continue with the high standards of cleanliness within the building. The role will include keeping the facilities and resources clean and tidy for all events and activities promoted by Lighthouse, including dealing with incidents and accidents promptly and efficiently.

We are looking for someone with experience of basic cleaning, who can work on their own initiative, is flexible and must enjoy working with people and be customer focussed.

This is predominately mornings from 7am-11am, including weekends.

**Planning and Delivery**
- Keep all the facilities and resources clean and tidy, including dealing with incidents and accidents promptly and efficiently.
- To work as part of the cleaning team to ensure a safe, responsive, accurate and efficient cleansing service for all events and activities promoted by Lighthouse.
- Deputise for the Cleaning Supervisor, as and when required.
- Assist with the careful movement and storage of all furniture and equipment throughout the facility.
- Work as part of the operations team offering support with broader front of house duties as required.
- Maintain and manage accurate maintenance/cleaning records where required.
- Respond to cleaning requests in a timely and friendly manner. Keeping the relevant staff updated of progress and seeking to resolve matters in the most efficient and effective manner.
- Report larger maintenance concerns to Cleaning Supervisor/Technical Manager, highlighting any health and safety issues as a priority and as well as issues that directly impact our visitors.
- Assist in monitoring and/or controlling cleaning records and/or supplies.
- To ensure the safety and proper use of the centre’s cleaning equipment and materials.

**Communication**
- Maintain and develop good contacts and working relationships with colleagues, customers, artists, contractors, suppliers, stakeholders and external organisations in order to promote the value of the work we deliver.
- To work as part of the Operational team, contributing to the achievement of a friendly, welcoming and professional environment that helps to contribute to the achievement of organisational goals and raise and maintain consistent standards of delivery.
- To attend regular team briefings and actively contribute to operations meetings, as and when required.
- Review and act upon customer feedback, implementing changes to ensure ongoing customer satisfaction.

**Finance**
- To work within agreed defined budgets.
- Recording maintenance expenditure and working within the agreed budget for supplies.

**Health & Safety**
- Ensure all health and safety procedures are communicated to staff.
- Adhere to health and safety legislation and Poole Arts Trust’s policies and procedures.
- To minimise the Trust’s environmental impact wherever possible adhering to and supporting its Sustainability Policy. To include recycling, switching off lights, computers and equipment when not in use. Helping to reduce paper waste by minimising printing/copying, reducing water usage and reporting faults and heating/cooling concerns promptly.

**Representation**
- Represent Lighthouse at performances, meetings and events, as and when required.

**Diversity**
- Embrace, promote and ensure the implementation of the Diversity policies of Lighthouse.

**Values**
- Promote and communicate Lighthouse’s values and culture to both internal and external customers.

Any other duties as may be reasonably required.

**Person Specification**

**EXPERIENCE AND KNOWLEDGE**
- Basic education or suitable life-based skills.

Essential
- Reading, writing and basic mathematical skills. The ability to complete reports and evaluations and the ability to follow instructions and theatre procedures.
- Able to work on your own initiative using procedures and associated guidance in general cleaning.
- Experience of basic cleaning duties to facilitate the upkeep of the building.
- Possesses the ability to listen, question and understand the basic method or works in a theatre environment. The ability to review and assess future work requirements and prioritise workload and self-management.
- Strong customer care skills.
- Excellent organisational skills with strong attention to detail.
- Ability to work flexibly with regular evening and weekend work.
- A similar role with a venue successfully undertaken.

Desirable
- Building cleaning experience. Experience of working in large public buildings and of using industrial cleaning equipment.
- Awareness of Health and Safety Regulations. Basic First Aid.
- The ability to work in a flexible way and to be able to adapt in order to meet the demands of a working theatre.
- Knowledge and passion for the arts.

**COMPETENCES AND SKILLS**
- Confident, conscientious, enthusiastic and professional with a good sense of humour and a positive outlook with a ‘can-do’ approach.
- Ability to work unsupervised and take resp