Credit Control Team Leader

7 days ago


Wolverhampton, United Kingdom PR Recruitment Full time

Our Client in Wolverhampton has developed a culture of putting their customers at the heart of everything they do, and that’s been the engine that has driven them to becoming the UK’s leading specialists in their industry.

They are looking for an experienced and driven Credit Control team leader to join their expanding team with the finance team at their HQ.

**Responsibilities**:

- Managing a team of Credit Controllers

Ensure the maintenance of ledgers recording customer debt, communications, queries and outcomes

Achieving goals for customer satisfaction

Resolution, negotiation and conclusion of debt and bad debt cases, with both internal and external partners

Accurate and timely transaction processing, including reconciliation, cash allocation, credit, invoice and remittance processing

Performance of accurate administration of customer account and case notes

Support developing and growing the skills and capabilities of the Credit Controllers and Credit Control Assistants

Support recognising, coaching and managing the performance of the Credit Controllers and Credit Control Assistants

Work closely with the customer and necessary operational teams to ensure effective resolution of customer debt

Responsible for ensuring accurate updating of relevant systems with key information to enable operational reporting and tracking of KPIs

Responsible for Credit Controllers and Credit Control Assistants governance and adherence to procedures and compliance with company policy and best practice

Responsible for the compliance of, and improvements to the end to end order to cash process, policies and procedures both individually and for team members

Responsible for adherence to employee management policies and procedures (including but not limited to Absence, Performance Management, Development, Health and Safety, etc).

Essential:

- Demonstrate Credit Control experience

Demonstrate understanding of Accounting processes & procedures

Strong ability to resolve challenging situations in a clear, empathetic, conciliatory manner

Demonstrate competence in using Microsoft Office tools

A proven track record of providing strong customer service

Demonstrate ability to consistently achieve targets

Knowledge and demonstrated skills in utilising ERP systems effectively

**Benefits**:
Monday - Friday working pattern

23 days' holiday + Bank Holidays - increasing with long service

Company Pension scheme

Company Sick Pay (after qualifying period)

Enhanced Paternity & Maternity benefits

Shopping discounts + 24 hours access to Employee Assistance Programme + Volunteering Day

Employee support network and mental health assistance

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00-£30,000.00 per year

**Benefits**:

- Company events
- Company pension

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Wolverhampton: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Accounting: 2 years (preferred)
- credit control: 2 years (preferred)

Work Location: In person

Reference ID: Credit Control Team Leader



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