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Credit Control Team Leader
7 days ago
Our Client in Wolverhampton has developed a culture of putting their customers at the heart of everything they do, and that’s been the engine that has driven them to becoming the UK’s leading specialists in their industry.
They are looking for an experienced and driven Credit Control team leader to join their expanding team with the finance team at their HQ.
**Responsibilities**:
- Managing a team of Credit Controllers
Ensure the maintenance of ledgers recording customer debt, communications, queries and outcomes
Achieving goals for customer satisfaction
Resolution, negotiation and conclusion of debt and bad debt cases, with both internal and external partners
Accurate and timely transaction processing, including reconciliation, cash allocation, credit, invoice and remittance processing
Performance of accurate administration of customer account and case notes
Support developing and growing the skills and capabilities of the Credit Controllers and Credit Control Assistants
Support recognising, coaching and managing the performance of the Credit Controllers and Credit Control Assistants
Work closely with the customer and necessary operational teams to ensure effective resolution of customer debt
Responsible for ensuring accurate updating of relevant systems with key information to enable operational reporting and tracking of KPIs
Responsible for Credit Controllers and Credit Control Assistants governance and adherence to procedures and compliance with company policy and best practice
Responsible for the compliance of, and improvements to the end to end order to cash process, policies and procedures both individually and for team members
Responsible for adherence to employee management policies and procedures (including but not limited to Absence, Performance Management, Development, Health and Safety, etc).
Essential:
- Demonstrate Credit Control experience
Demonstrate understanding of Accounting processes & procedures
Strong ability to resolve challenging situations in a clear, empathetic, conciliatory manner
Demonstrate competence in using Microsoft Office tools
A proven track record of providing strong customer service
Demonstrate ability to consistently achieve targets
Knowledge and demonstrated skills in utilising ERP systems effectively
**Benefits**:
Monday - Friday working pattern
23 days' holiday + Bank Holidays - increasing with long service
Company Pension scheme
Company Sick Pay (after qualifying period)
Enhanced Paternity & Maternity benefits
Shopping discounts + 24 hours access to Employee Assistance Programme + Volunteering Day
Employee support network and mental health assistance
**Job Types**: Full-time, Permanent
**Salary**: £25,000.00-£30,000.00 per year
**Benefits**:
- Company events
- Company pension
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Wolverhampton: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Accounting: 2 years (preferred)
- credit control: 2 years (preferred)
Work Location: In person
Reference ID: Credit Control Team Leader
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