Junior IT Support Assistant

4 weeks ago

Warrington, United Kingdom The Staffing Experts Full time

**Job description**

**Junior IT Support Assistant**

The employer is the largest independent plumbers’ merchant in the UK. They operate from over 300 individual locations and serve all aspects of the marketplace from plumbing and heating to bathrooms and renewables.

**OVERALL, PURPOSE OF THE JOB**

▪ To assist with the support and administration of Company systems.
This role within the Business Systems Support team, involves the co-ordinating and supporting all the support activities that the team perform for the multiple businesses.

**KEY RESPONSIBILITIES**

❑ Accurate logging and record keeping of all issues and queries in the IT Service Management Software.

❑ Escalation and management of issues to 3rd Party vendors ensuring all parties are regularly updated on progress.

❑ To provide support to the companies’ desktop solutions and management of active directory, user maintenance processes and Microsoft Office products.
❑ Liaising with the Operational Support team as required to facilitate onsite systems and support activities.
❑ To assist with User Acceptance Testing of systems enhancements, patches and bug-fixes.
❑ To assist with the management and record keeping of all IT assets including hardware and software licensing.
❑ To assist other team members in testing, troubleshooting and diagnosing problems.
❑ Ensure ‘best practice’ systems procedures are followed and adhered to.
❑ Within a culture of continuous improvement, assist with the development and effective operation of the department by recommending new/different working practices and processes.
❑ Assist the Business Systems Team with the planning of systems training courses, training material etc.
❑ Assist the Business Systems Team during the integration process of new Profit Centres.
❑ Assist the Business Systems Team during the acquisition process of new companies.

**SCOPE OF THE JOB**

▪ Based in the Stockton Heath Service Centre.
▪ To offer exceptional support to colleagues.
▪ Respond to all Systems tickets and communications in a prompt and professional manner.
▪ Update and manage a workload of live tickets successfully to completion.

**KNOWLEDGE REQUIREMENTS**
- Commercially aware - 1 years working in a commercial environment. (preferred)
- 1 years’ experience with the Microsoft product stack. (Exchange, AD, O356, Intune)
- Good analytical and problem-solving skills with the ability to troubleshoot and diagnose problems.
- Excellent customer care skills, ability to communicate effectively to help employees resolve their issues and feel satisfied with the experience.
- Excellent written and verbal communication skills with a professional and confident telephone manner.

**Salary**: £24,000.00-£26,000.00 per year

**Benefits**:

- Company pension
- On-site parking
- Profit sharing.

Schedule:

- Monday to Friday (9.00-5.30pm)
- You will be required to work one Saturday every 9 weeks (8.00-12.00)

**Experience**:

- IT support: 1+ years.
- Customer facing support:1+ years.
- Retail support / work (preferred)

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension

Schedule:

- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- Customer service: 1 year (preferred)

Ability to Commute:

- Warrington (required)

Ability to Relocate:

- Warrington: Relocate before starting work (required)

Work Location: In person

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