Night Porter

General Summary:
Primary Duties:

- Greeting Guests.
- Checking guests in and out using the hotel PMS system.
- Answering phone calls.
- Showing guests around the hotel, to the eating areas and/or spa and fitness area.
- Directing guest queries to the appropriate department as needed.
- Taking guest bookings for the hotel and restaurant.
- Showing guests to event spaces as required.
- Performing security checks throughout the night.
- Completing end of day banking.
- Conducting pool chemical testing

Skills and Qualifications:

- Problem-solving abilities
- Strong communication and interpersonal skills
- Excellent customer service
- Flexibility
- Discretion and Sensitivity
- Strong IT skills
- Use of booking systems and software (ideal, but training given)
- Excellent organization and administrative skills.
- Attention to detail.

**Experience**:

- Previous experience in hospitality industry (ideal)
- Previous experience in retail
- Previous experience with a public facing role

**Education**:

- GCSE Math pass or equivalent
- GCSE English pass or equivalent

This job description is an outline of the main aspects of the job role however is not exhaustive and may from time to time vary according to the needs of the business.

**Job Type**: Zero hours contract

Pay: £12.00-£12.50 per hour

Expected hours: No more than 48 per week

**Benefits**:

- Employee discount
- Free fitness classes
- Free parking
- Gym membership
- On-site gym
- On-site parking

Schedule:

- 12 hour shift
- Night shift
- Weekend availability

Work Location: In person

Reference ID: MRSNIGHTP