Reservations Assistant
5 months ago
**Reservations Assistant**
Crabwall Manor Hotel & Spa is an historic 17th Century Manor House. The hotel boasts of 55 well appointed rooms, as well as a Leisure Spa Swimming Pool, Steam room, Jacuzzi, and Conference facilities up to 150. The hotel is proud to be included within the most stunning and popular wedding venues in Cheshire
Crabwall Manor Hotel & Spa offers you free parking and is just five minutes’ drive from the M56 motorway, and a 3-mile drive from Chester’s historical c
**Role Overview**
To ensure the highest standard of guest care are demonstrated at all
times. Ensure you comply with policies, processes and procedures as laid down by the Company Commitment to Quality All team members are expected to care for our customers in a friendly, helpful, efficient and professional manner at all times.
**Duties and Responsibilities include**:
- Ensure all reservations are processed in a pleasant, professional and efficient manner
- Support activities between brand, in-house reservations and M&E sales as required
- Contribute towards customer satisfaction and room revenue goals while taking guests through the booking process
- Act as a main resource for reservation agents needing assistance technically or with regards to achieving customer satisfaction
- Respond to all guest reservation requests and execute prompt, courteous and accurate guest service at all times
- Answer guest enquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment and travel directions etc
- Manage systems that are set up within the reservations department to ensure accurate handling and monitoring of phone calls
- Attend all scheduled meetings as required with HOD’s or Sales Team
- Track all group reservations picked up from all on-line channels like hotel website, OTA, GDS or other third party
- Co-ordinate with the channel manager, or software vendors for any availability, rate or booking integration issues
- Understand external systems like channel manager, WEB booking engines, rate comparison tools, online travel agents etc
- Update no-shows and cancellations
- Adjust rates when requested according to suggestions from revenue management systems
- Understand and enforce hotel and company credit policies and ensure proper billing instructions, routing instructions and payment methods and applied to the reservations
- Verify if each reservation request is processed as per the hotel standards and without delay
- Handle any request for amenities or transportation promptly and accurately
- Handle the reservation correspondence accurately and follow
up on any missing correspondence before guest arrives
- Ensure acceptable levels and all statistical reports are sought
and maintained
What’s in it for you?
- A competitive salary
- Individualised training programmes, and we can provide great career progression within our portfolio of hotels around the UK
- Meals included whilst on shift
- Free parking on site
- £40 B&B per night - staff stays at all Legacy Hotels within our Group.
- 50% discount on food and drinks agreed upon making your reservation.
- £60 per night - discounted stays for friends and family at Legacy Hotels within our Group
- A FULL complimentary Leisure Membership for you & your partner based here at Crabwall Manor Leisure Spa.
- 50% discount of per-booked spa treatments for family rates.
- Employee Benefits Platform gives you access to amazing deals and discounts, meaning you can save on all the things you love. Supermarkets savings High Street and fashion savings Days out for you& eh family.UK staycations and Home and garden and cinema.
**Benefits**:
- Discounted or free food
- On-site parking
Work Location: In person
-
Central Reservations Co-ordinator
5 months ago
Chester, United Kingdom Central Reservations Full time**Location**: Our central reservations team are based at the ABode Chester, located in the heart of the city and has a modern, stylish and sophisticated design, making it a joy to work in. **Hours**: Full time. The office is open 7 days, shifts will cover 5 days What you’ll need; - Previous hotel reception or reservations experience - minimum 6 months -...
-
Central Reservations Coordinator
5 months ago
Chester, United Kingdom Chester Central Reservations and Sales Team Full timeAn opportunity to join our family where work is a pleasure. **Location**: Our central reservations team is based at ABode Chester, supporting ABode Hotels and other properties within the group. With unparalleled views of England's oldest working racecourse, the contemporary 85-bedroom ABode Chester is located in the heart of the city and has a modern,...
-
Retail Assistant
6 months ago
Chester, United Kingdom Hospice of the Good Shepherd Full time**Retail Assistant - 22.5 hours** **_ We know our charity shops are only as good as our staff and we are looking for some really precious gems who can make our charity shops sparkle._** This is an exciting time to be joining the Hospice of the Good Shepherd as we roll out our new retail plans and we are looking for a retail assistant to join us in our...
-
Nights Guest Services Assistant
5 months ago
Chester, United Kingdom Chester Race Company Full timeHoliday Inn Express at The Racecourse, a part of the Chester Race Company group, are recruiting a full time, permanent Guest Services Assistant to work a 4 on 4 off shift pattern. In return we can offer enhanced employer pension contributions, discounted gym memberships, car leasing scheme, continuous development, on-site parking, restaurant discounts and...
-
Retail Assistant
5 months ago
Chester, United Kingdom Hospice of the Good Shepherd Full time**22.5 hours per week** **over 4 days, to include weekends** **_ We know our charity shops are only as good as our staff and we are looking for some really precious gems who can make our charity shops sparkle._** This is an exciting time to be joining the Hospice of the Good Shepherd and we are looking for a retail assistant to join us in our Frodsham...
-
Retail Assistant
6 months ago
Chester, United Kingdom Hospice of the Good Shepherd Full time**16 hours per week** **over 3 days, occasional weekends required.** **_ We know our charity shops are only as good as our staff and we are looking for some really precious gems who can make our charity shops sparkle._** This is an exciting time to be joining the Hospice of the Good Shepherd and we are looking for a retail assistant to join us in our...
-
Housekeeping Assistant
4 weeks ago
Chester, Cheshire, United Kingdom Nuffield Health Full timeHousekeeping Assistant (Bank)Nuffield Health Chester Hospital | Cleaning | Bank | Part Time£12.01 per hourWe are seeking a motivated and friendly individual to join our Housekeeping Team as a bank employee at Chester Hospital. As a Housekeeper, you will be responsible for maintaining cleanliness and standards in our Hospitals, ensuring a safe and pleasant...
-
Food and Beverage Assistant
6 months ago
Chester, United Kingdom Crabwall Manor Hotel & Spa Full time**Food and Beverage Assistant** Crabwall Manor Hotel & Spa is an historic 17th Century Manor House. The hotel boasts of 55 well appointed rooms, as well as a Leisure Spa Swimming Pool, Steam room, Jacuzzi, and Conference facilities up to 150. The hotel is proud to be included within the most stunning and popular wedding venues in Cheshire, Crabwall Manor...
-
Theatre Healthcare Assistant
3 months ago
Chester, United Kingdom Nuffield Health Full timeHealthcare Assistant -Theatre Chester Hospital | Nursing | Permanent | Full time| Includes weekend workUp to £23,419.00 per annum depending on experience37.5 hours per week Nuffield Health is the UK's largest Healthcare Charity. We're here to look after the nation's health. And a big part of this is about creating the best possible experience for our...
-
Theatre Healthcare Assistant
3 months ago
Chester, United Kingdom Nuffield Health Full timeHealthcare Assistant -Theatre Chester Hospital | Nursing | Permanent | Full time| Includes weekend workUp to £23,419.00 per annum depending on experience37.5 hours per week Nuffield Health is the UK's largest Healthcare Charity. We're here to look after the nation's health. And a big part of this is about creating the best possible experience for our...
-
Receptionist
6 months ago
Chester, United Kingdom The Queen at Chester Hotel, Premier Collection By Best Western Full time**Receptionist**: **The Queen at Chester Hotel, Premier Collection By Best Western**: **The Opportunity** Are you passionate about hospitality and providing exceptional guest experiences? We are seeking an enthusiastic and welcoming individual to join our team as a Hotel Receptionist. As the first point of contact for guests, you will be responsible for...
-
Catering Assistant
4 weeks ago
Chester, United Kingdom YHA Full timeYHA Chester Trafford Hall Welcomes You to a Unique Place of Work! Ready to apply Before you do, make sure to read all the details pertaining to this job in the description below.Looking for work opportunities in hospitality? YHA Chester Trafford Hall is looking for a Catering Assistant.Our hostel offers an entirely distinctive workplace, far from the...
-
Hotel Receptionist
6 months ago
Chester, United Kingdom Peckforton Castle Full timeBoutique Hotel Group owns three luxury hotels and wedding venues set in the heart of the Cheshire countryside. We currently have a fantastic opportunity for an enthusiastic **Receptionist** to join our team at Peckforton Castle. **Reporting to the Reception Manager, your main duties & responsibilities will be**: - To assist in the smooth operation of all...
-
Student Engagement Director and Programs Leader
3 weeks ago
Chester, Cheshire, United Kingdom Widener University Full timeDirector of Campus Engagement and Student ProgramsWidener University is seeking a Director of Campus Engagement and Student Programs in the Office of Student Engagement. This role reports to the Assistant Dean of Students for Student Engagement and provides strategic leadership to student programming groups and initiatives. The Director oversees the Pride...
-
Campus Engagement Director
2 weeks ago
Chester, Cheshire, United Kingdom Widener University Full timeJob OverviewWidener University is seeking an experienced professional to serve as the Director of Campus Engagement and Student Programs. This role will provide strategic leadership to student programming groups and initiatives, including facility operations and room reservation processes.Job SummaryThe Director of Campus Engagement and Student Programs will...
-
Housekeeping Assistant
1 week ago
Chester, United Kingdom Sanctuary Group Full timeHousekeeping Assistant Upton Dene Residential and Nursing Home, Caldecott Close, Chester, Cheshire CH2 1FD £11.44 per hour 24 hours available Why work for us? We spend so much time at work don’t we, so our ethos at Sanctuary Care is to enrich the lives of both our residents and staff. Let’s have some fun while we’re at work, support each other...
-
Catering Assistant
2 months ago
Chester, United Kingdom YHA Full timeCatering Assistant - Chester, CheshireYHA Chester Trafford Hall Welcomes You to a Unique Place of Work! Looking for work opportunities in hospitality? YHA Chester Trafford Hall is looking for a Catering Assistant.Our hostel offers an entirely distinctive workplace, far from the ordinary office setting. At YHA Chester Trafford Hall, we believe in valuing...
-
Catering Assistant
1 month ago
Chester, United Kingdom YHA Full timeCatering Assistant - Chester, CheshireYHA Chester Trafford Hall Welcomes You to a Unique Place of Work! Looking for work opportunities in hospitality? YHA Chester Trafford Hall is looking for a Catering Assistant.Our hostel offers an entirely distinctive workplace, far from the ordinary office setting. At YHA Chester Trafford Hall, we believe in valuing...
-
Chester, Cheshire, United Kingdom Widener University Full timeWidener University seeks a Director of Campus Engagement and Student Programs to lead student programming groups and initiatives, including the Pride Activities Council, Pride Night Late Night and Weekend Program, Alternative Spring Break Program, Orientation Leader Program (CREW), and the INSPIRE Leadership Development Program. The Director will provide...
-
Chester, Cheshire, United Kingdom Widener University Full timeJob DescriptionWidener University is seeking a part-time Program Coordinator for Student Organization Operations. This role reports to the Director of Student Organizations and will coordinate the delivery of student organization and involvement services, programs, and initiatives for over 80 student organizations in support of student belonging and...