Membership Team Leader

3 weeks ago

Peterborough, United Kingdom Institute of Export and International Trade Full time

The Institute of Export& International Trade (IOE&IT) are looking for a **Membership Liaison Team Leader** to join the Client Services team in Lynch Wood, Peterborough. Office based position.

The Institute is the leading association of exporters and importers, providing consultancy services as well as education and training for our 8,000 members. Post Brexit and with all the new trade agreements that are coming into place, there has been a rapidincrease in the demand for our services as companies keep up with the ever-changing trade landscape.

If you’ve got great people skills and know about membership features and benefits, then we’ve got a small, friendly team that need your lead

**Description -**

Our Client Services team are engaging regularly with the Import/Export community, making sure they get the most from their membership of IOE&IT. This also includes events for networking and sharing best practice, lunchtime learning sessions, as well as achance to feed back information from a business perspective which is collated and fed into policy forums for those involved negotiating trade agreements, so they can see what is working and some of the problems on the ground.

You will be in charge of the 6 Team Members and working with the Manager to achieve KPI’s and grow our membership, but you will need similar experience working in a Membership body and a proven track record to demonstrate capability.

**RESPONSIBILITIES**:

- To support the Membership Development Manager to meet objectives set for the Institute’s membership based on growth, retention and service delivery strategies
- Dealing with the day-to-day management and motivation of the Client Services Team, including coaching, 1:1’s, training and performance reviews to ensure they have the necessary knowledge and skills in line with the policy developed with the Membership DevelopmentManager
- Interviewing, onboarding and training for new team members
- Collating any issues within your team and troubleshoot when issues arise
- To support the design and embedding of new standard operating procedures for the Client Services function
- To maintain ongoing competency through development of personal training plans in conjunction with the Membership Development Manager
- To ensure client information is recorded accurately and fully within the CRM (Dynamics based functionality)
- To support the investigation and resolution of complaints
- Work with other departments across the organisation to maximise engagement with client services strategy
- Work with teams across client services to implement strategies to keep members updated on the latest products in order to increase sales and retention
- To engage with members and prospect data to generate detailed reports to inform membership provision and content strategies
- To act as an ambassador for the function and the organisation in terms of diligent and ethical conduct and performance
- To communicate in an articulate, professional, and informed manner across all levels of the business, both internally and externally
- To maintain the integrity of the business through the accurate and timely recording of all relevant data
- Undertake any other reasonable duties commensurate with a changing environment and a proactive business function
- Perform other job-related duties as assigned within your scope of practice.
- Support wider organisation needs as required
- Attend exhibitions and events as required

**ABOUT YOU**:
The role will suit team players who can work cross-departmentally to fulfil wider organisation ambitions. You have a drive to coach and mentor your team from a data led perspective to find solutions in line with business strategies.

You will need proven experience of team leadership including conducting 1-2-1’s, setting and supporting T&O’s, Coaching and mentoring, PIP management, as well as experience using a CRM system and supporting a membership organisation. Great attention to detail,strong interpersonal and administrator skills, and good initiative to problem solve will all be part of your skill set.

**BENEFITS**:

- 25 Days paid holiday + bank holidays
- Birthday off each year
- Annual performance-related bonus
- Company pension
- Private healthcare
- EAP programme
- Personalised training
- A range of discounts for shopping, holidays and cinema attendance

**ABOUT THE IOE&IT**:
The Institute is the leading association of exporters and importers, providing education and training to professionalise the UK’s international traders.
Based in Peterborough and London, the IOE&IT is fast-growing as demand for our digital training and education products grows after the UK’s transition from the EU.
As a partner with UK government, we deliver national and international programmes, acting as evangelists for the UK and establishing UK processes and standards globally.

Look forward to hearing from you soon.

  • Driver Team Leader

    2 weeks ago

    Peterborough, United Kingdom Leader Online LTD Full time

    **Key Responsibilities**: Note: Below are some key, core areas. The list is not exclusive or comprehensive. - Health and Safety of yourself and others. To carry out all activities in a manner that promotes safety to yourself and your colleagues. - Lead the team to ensure all daily deliveries are completed. - Ensure accurate loading, unloading, and delivery...

  • Driver Team Leader

    2 weeks ago

    Peterborough, United Kingdom Leader Online LTD Full time

    **Key Responsibilities**: Note: Below are some key, core areas. The list is not exclusive or comprehensive. - Health and Safety of yourself and others. To carry out all activities in a manner that promotes safety to yourself and your colleagues. - Lead the team to ensure all daily deliveries are completed. - Ensure accurate loading, unloading, and delivery...

  • Team Leader

    2 weeks ago

    Peterborough, United Kingdom Red Recruitment Full time

    Red Recruitment is delighted to be recruiting a Team Leader to manage a customer services team located in Peterborough. This role is working for an established company with a proven business model and a solid customer base. This position contains many benefits alongside a generous salary of £27,000 - £33,000 per annum (depending on experience). **Benefits...

  • Team Leader

    6 days ago

    Peterborough, United Kingdom Card Factory Full time

    Job Introduction **Location: peterborough** **Contracted Hours Available: 12** **Please note this role is a fixed term contract.** Main Responsibilities We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfil this. With a real focus on customer...

  • Team Leader

    2 weeks ago

    Peterborough, United Kingdom Diligenta Full time

    **Salary**: From £25298-£31623 **Who are Diligenta?**: Diligenta's vision is to be acknowledged as best in-class platform-based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we...

  • Team Leader

    3 weeks ago

    Peterborough, United Kingdom Diligenta Full time

    **Salary**: From £28000-£28000 **Who are Diligenta?**: Diligenta's vision is to be acknowledged as best in-class platform-based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we...

  • Team Leader

    3 weeks ago

    Peterborough, United Kingdom Diligenta Full time

    **Who are Diligenta?** Diligenta's vision is to be acknowledged as best in-class platform-based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do and our aim is to transform our clients' operations. A business that has been described as ‘home’ by existing employees, we drive a culture that is founded...

  • Sheltered Housing Team Leader

    3 weeks ago

    Peterborough, United Kingdom Longhurst Group Full time

    Sheltered Housing Team Leader Up to £30,091.21 per annum plus £2,600 car allowance - non-contractual (FTE £34,792.97) Hybrid - Midlands / East of England with travel across our geography as required Permanent, Part Time (32 hours per week) Are you a Housing professional looking for an exciting new role within an organisation committed to improving lives?...

  • Sheltered Housing Team Leader

    3 weeks ago

    Peterborough, United Kingdom Longhurst Group Full time

    Sheltered Housing Team Leader Up to £30,091.21 per annum plus £2,600 car allowance - non-contractual (FTE £34,792.97) Hybrid - Midlands / East of England with travel across our geography as required Permanent, Part Time (32 hours per week) Are you a Housing professional looking for an exciting new role within an organisation committed to improving lives?...

  • Sheltered Housing Team Leader

    3 weeks ago

    Peterborough, Peterborough, United Kingdom Longhurst Group Full time

    Sheltered Housing Team Leader Up to £30,091.21 per annum plus £2,600 car allowance - non-contractual (FTE £34,792.97) Hybrid - Midlands / East of England with travel across our geography as required Permanent, Part Time (32 hours per week) Are you a Housing professional looking for an exciting new role within an organisation committed to improving lives?...

  • Sheltered Housing Team Leader

    3 weeks ago

    Peterborough, Peterborough, United Kingdom Longhurst Group Full time

    Sheltered Housing Team Leader Up to £30,091.21 per annum plus £2,600 car allowance - non-contractual (FTE £34,792.97) Hybrid - Midlands / East of England with travel across our geography as required Permanent, Part Time (32 hours per week) Are you a Housing professional looking for an exciting new role within an organisation committed to improving lives?...

  • Sheltered Housing Team Leader

    2 weeks ago

    Peterborough, United Kingdom The Longhurst Group Full time

    Sheltered Housing Team LeaderUp to £30,091.21 per annum plus £2,600 car allowance - non-contractual (FTE £34,792.97)Hybrid - Midlands / East of England with travel across our geography as requiredPermanent, Part Time (32 hours per week)Are you a Housing professional looking for an exciting new role within an organisation committed to improving lives? Are...

  • Sheltered Housing Team Leader

    4 weeks ago

    Peterborough, United Kingdom The Longhurst Group Full time

    Sheltered Housing Team LeaderUp to £30,091.21 per annum plus £2,600 car allowance - non-contractual (FTE £34,792.97)Hybrid - Midlands / East of England with travel across our geography as requiredPermanent, Part Time (32 hours per week)Are you a Housing professional looking for an exciting new role within an organisation committed to improving lives? Are...

  • Team Leader

    2 weeks ago

    Peterborough, United Kingdom Reliant Resourcing Full time

    We have an excellent role for a Team Leader working for a leading organisation based in Peterborough. As the Team Leader you will be responsible for leading and managing a team in a controlled warehouse environment ensuring smooth operations and a well functioning and productive team.  Providing an excellent service to all stakeholders you will ensure the...

  • Team Leader

    2 weeks ago

    Peterborough, United Kingdom Reliant Resourcing Full time

    We have an excellent role for a Team Leader working for a leading organisation based in Peterborough.As the Team Leader you will be responsible for leading and managing a team in a controlled warehouse environment ensuring smooth operations and a well functioning and productive team.  Providing an excellent service to all stakeholders you will ensure the...

  • Team Leader

    5 days ago

    Peterborough, United Kingdom RELIANT RESOURCING LIMITED Full time

    We have an excellent role for a Team Leader working for a leading organisation based in Peterborough. As the Team Leader you will be responsible for leading and managing a team in a controlled warehouse environment ensuring smooth operations and a well functioning and productive team. Providing an excellent service to all stakeholders you will ensure the...

  • Team Leader

    3 weeks ago

    Peterborough, United Kingdom SSP Full time

    **Team Leader** Team Leader at Pumpkin Cafe Peterborough Station.** **Pay rate £10:30 per hour.** You may be wondering who are SSP? Well, we’re one of the best kept secrets in Hospitality and Retail. You may not know us by name, but you will know us from our brands. We are the leading operator of restaurants, bars, cafes, food courts and retail stores...

  • Team Leader

    3 weeks ago

    Peterborough, United Kingdom SSP Full time

    **Team Leader** Team Leader at Pumpkin Cafe Peterborough Station.** **Pay rate £10:30 per hour.** You may be wondering who are SSP? Well, we’re one of the best kept secrets in Hospitality and Retail. You may not know us by name, but you will know us from our brands. We are the leading operator of restaurants, bars, cafes, food courts and retail stores...

  • Team Leader

    3 weeks ago

    Peterborough, United Kingdom Hargate Healthcare Ltd Full time

    **Job Title: Team Leader** **Location: Peterborough, Cambridgeshire** **Salary: Up to £32,325 per annum** We are looking for a qualified Team Leader for a new children’s home in Peterborough. You would be responsible for ensuring the children and young people who live in the home receive the highest standard of support appropriate to their individual...

  • Team Leader

    3 weeks ago

    Peterborough, United Kingdom Hargate Healthcare Ltd Full time

    **Job Title: Team Leader** **Location: Peterborough, Cambridgeshire** **Salary: Up to £32,325 per annum** We are looking for a qualified Team Leader for a new children’s home in Peterborough. You would be responsible for ensuring the children and young people who live in the home receive the highest standard of support appropriate to their individual...