Barista & Mixologist

Barista & Mixologist

Monday - Friday, 40 hrs per week

Full Time, Permanent Role

Role Purpose:
You are a coffee aficionado and mixologist extraordinaire. You will use your refined palate and obvious passion and experience for all things hot and cold drinks to take our customers on a flavour journey with every sip they drink. You will engage with our customers through conversation as you prepare precise and complex beverages for them to enjoy, across a range of techniques. You will be able to demonstrate a vast range of techniques and be able to help our customers find their new favourites. You will enjoy being the centre of attention, be a perfectionist when it comes to quality and service, and thrive with the responsibility of supervising a team. Key Responsibilities: o Ensure the Campus drinks offer is the first choice for customers seeking a beverage o Receive, process, prepare and deliver food and drink orders and experiences o Keep the service and back of house areas in a clean and safe condition o Ensure the team members know their responsibilities for the shift, and support the team to achieve them o Deliver an experience, more so than just a service. Be an entertainer o Stay on top of drinks trends and discuss these with your manager o Know the offer inside out, and be able to make informed recommendations to our clients o Maintain a high profile front of house and be aware of what’s happening during service, and effectively resolve any challenges ensuring colleague and customer satisfaction at all times o Keep our Placemakers and the Barclays colleagues, visitors’ and clients safe with our safety-first mentality while they are in our care, using the safety tools available to you o Oversee the standard and quality of all food & drink; you and the service team will serve as the final quality check for everything that is served and delivered to our customers. If it isn’t right, we change it o Keep your ear close to the ground Tell us what the customer wants and how we keep our clients happy and coming back. Shout about your successes o Support the management team to be audit ready at all times and achieve the highest possible.

Health & Food Safety:
Act as a food safety and health & safety champion at all times, ensuring compliance as required o Ensure the timely reporting of all risks. Support the proactive completion of corrective action plans emanating from site inspections, audits and risk assessments o Report to your line manager any risks, hazards and PPE shortfalls o Ensure that you are following recipes as required, to protect customers at all times including those with allergies o Carry out checks to ensure compliance on all labelling (FOH and BOH) and menus

People - Our Most Important Asset:
Promote ISS as the employer of choice through an effective, proactive recruitment process ensuring that cross account relationships allow for internal progression and development o Proactively champion the timely completion staff surveys and improved ways of working o Promote the Health and Wellbeing of staff by ensuring that working conditions are maintained to the highest standard o Champion company wellbeing, CSR and engagement initiatives

Financial:
Provide input/support to identify sales growth and cost saving initiatives to work towards financial targets o Following recipes as required, and/or reporting any challenges o Carry out regular stock checks and other financial control procedures as required

Infrequent Duties:
Deputise in the absence of supervisory positions o Assist at any special duties or functions which may fall outside of normal working hours o Attend things such as; courses and training sessions, competitions, trade shows, competitor reviews, as and when required o Relieve and assist in other areas within the unit or other establishments as required

Skills, Experience and Attributes:
SCA Brewing or Sensory Professional qualifications desirable o 2 years’ experience in a range of premium high end food and drink destinations o Must be able to identify and resolve issues and challenges to meet and exceed the expectations

**Job Types**: Full-time, Permanent

**Salary**: £10.49 per hour

Schedule:

- Monday to Friday

Work Location: One location