Technical Writer

1 month ago


West Midlands, United Kingdom Guestline Full time

**About us**

We're Guestline, and we're all about delivering results for hotels. Our user-friendly software helps hoteliers manage their guests effortlessly, making their work more enjoyable and productive. We serve thousands of hotels and their amazing staff worldwide, building strong relationships between hotels and their guests (GuestTime). With endless opportunities for innovation, disruption, and enhancement, we're always looking for new ways to improve the guest experience.

**It’s not just about the technology**

Our team is diverse, filled with ambitious and creative minds, spread across the UK, Europe, and Asia with customers in 25 countries, across 5 continents and we have 30 years’ experience. Our history guides us and gives us great position in the market, but it’s our innovation and international expansion that will keep us successful. Don’t just take our word for it, every 8 working hours a new hotel goes live with Guestline.

Our growth has been fuelled by investment from Riverside PE, a leading US Private Equity firm who have a strong track record in supporting disruptive ambitious businesses to become market leaders.

**The Technical Writer Role**

As we continue to expand into new territories, we're looking for a Technical Writer to ensure our published collateral is accurate and compliant with local regulations.

Your first responsibility will be to help us engage with certification bodies in France by documenting our product capabilities. Furthermore, you'll be responsible for building a culture of high-quality technical writing within the company. This involves working with various teams to establish best practices for documentation, providing training and support.

**What you'll be doing**
- Research, outline, collate/ write, and edit content to the target audience. For your first project specifically:

- Produce collateral which articulates our product capabilities and purpose
- Produce collateral which documents Guestline core development processes
- Liaise with regulatory/ certifying bodies to provide appropriate documentation & proof points
- Liaise with Guestline Product, Development and Customer Success teams to ensure content is clear, appropriate and accurate
- Develop content in alternative media forms for maximum usability, with consistent voice across all documentation; your style will be clear, economical and articulate
- You may also produce artefacts as part of our go-to-market process - these may be less technical in nature and require a less formal tone of voice

**About you**

We’re looking for some important characteristics:
**Essential**
- 3 years as an effective Technical Writer: showing clear experience in writing documentation and procedure manuals for varied audiences
- Excellent, clear and concise written communication skills whilst preserving attention to detail
- Ability to quickly grasp key product features from discussions with Designers and Developers
- Ability to explain complex technical ideas and domain specific concepts to your target audience
- Have excellent teamworking and decision-making skills
- Articulate, with clear and concise verbal and written communication skills

**Desirable**
- Quick to learn new software
- Systematic, disciplined and analytical approach
- Experience with new media tools & Help authoring tools

**Preferred**
- French speaker/ author
- Have a solid background in a software development environment
- Experience of working in an agile development environment

All underpinned by our core Guestline values:

- You’re bold and prepared to drive change - you use learning techniques, soft skills and lead by example to inject new ways of thinking wherever needed and you’re not adverse to trying new things in order to deliver the best possible service. You are strongly biased towards action and you have the badges to show it.
- You relentlessly think Guest - thinking of the Guest comes second nature to Guestliners, we put a customer lens on all that we do.
- You’re kind - one of our most important attributes in a Guestliner, you’ll go out of your way help others around you and provide valuable feedback to fellow team members

**Guestliner Benefits**

Our Guestliners make our business the innovative, progressive, and successful place that it is. Here are some of the benefits they enjoy:

- We believe in continuous improvement so we give you your own allowance to spend on your professional development
- We're open to flexible working as long as it works for you, your team and the business
- Your health is important and so we cover the cost of a Private Medical Plan for you
- We provide additional mental health support as part of your Private Medical Plan and our Employee Assistance Programme is available 24/7 giving you the ability to speak to a professional in confidence about a range of issues
- You will be covered under our Group Life Insurance policy for 4 x your annual salary, payable to your named beneficiaries
-


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