Retail Assistant

2 weeks ago

Guernsey, United Kingdom Herm Island Limited Full time

**Contract Type**: Fixed term
**Start Date**:As soon as possible
**End Date**: 31st August 2023
**Department**:Hospitality, Retail

**Reports to**: Shop Manager

**Key Reports**: N/A
**Key Benefits**: Free Housing (for Permanent Herm-based staff), Bonus (T&C's apply), Zero VAT, Low Income Tax rate, Free boat travel to Guernsey.

**About working on Herm Island**

This small paradise island is located in the English Channel where guests and visitors enjoy year-round hospitality. Tourist accommodation includes The White House Hotel, self-catering cottages and 2 campsites, with three eateries, ranging from classic dining to pub grub. Herm has a popular gift shop and harbour cafe as well as scenic beach cafes.
The hospitality teams are supported by several back-office departments which include finance, admin, marketing and of course recruitment. The island properties, infrastructure and landscape is maintained by a team of trained professionals and the island also has its own fleet of boats which are managed by the Marine Services team.

Working and living on Herm is a truly unique and challenging opportunity. There are approximately 50 permanent staff with year-round roles and an additional 100 seasonal staff. As there are no cars or bicycles on Herm a good degree of fitness is advised and as Herm has no resident doctor or hospital we ask shortlisted applicants to self-assess their suitability to work on Herm.

The rewards are plentiful if you are hard-working and motivated by small team collaboration, helping others, delivering a professional service and above all, taking accountability for your role.

Our VISION is to have a sustainable financial business whilst preserving the unique appeal of Herm Island, including environmental project work. Our CULTURE encourages a collaborative and hard-working approach focused on accountability, empowerment and ultimately customer and staff experience.

**Role Profile**

A superb opportunity for an enthusiastic individual to enhance their skills within this unusual and unique retail environment. The successful applicant will be responsible for performing efficient sales transactions and providing a high level of service to all customers in our very busy retail outlet.

**Key Tasks & Responsibilities**
- Operate till and credit card systems accurately
- Interact with customers in a helpful and proactive manner
- Serve at the counter and manager queues effectively
- Check, tidy and restock product shelves as required
- Stock taking duties
- Unpacking stock and labelling as required
- Assist with promotional displays
- Ensure Customer Experience is at the agreed level by delivering in line with set objectives
- Ensuring all work is undertaken within any specified timeframes.
- To take accountability of own projects, tasks and deadlines.
- Work with Line Manager to ensure the business complies with all Health & Safety, and other statutory requirements
- Comply with Data Protection regulations and ensure all personal data is stored and processed in accordance with Guernsey Law.
- Operate in line with the policies, processes and procedures implemented by the business.
- Any other reasonable request from your Line Manager or member of the Senior Management Team

**Key Requirements**

**Qualifications**
- none

**Experience**
- Previous retail experience would be an advantage, although training will be given

**Skills**
- Good level of commercial awareness
- Good communication skills at all levels, both written and verbal
- Excellent organisation and time management skills
- Excellent staff performance management skills
- Awareness of cultural differences
- Basic IT skills

**Behaviours**
- Accountability
- Confidence
- Social and emotional intelligence
- Integrity
- Positive attitude
- Flexibility
- Humour
- Loyalty
- Diplomacy

In addition to the required role behaviours, it is expected that every employee acts in a professional manner at all times, including when off duty, as guests and employees use the same facilities, infrastructure and social areas.

**BENEFITS**:
The HERM package is as follows;
- Bonus Scheme (T&C's apply)
- Low income tax rate
- Free boat travel between Guernsey & Herm
- Staff discounts
- Free housing (for Permanent Herm-based staff)
- Free commute (short walk)
- Safe & secure (very low crime rate)
- Refer-A-Friend scheme
- On the job training to include Level 2 Food Hygiene certification
- Organised social events
- Fantastic hands-on work experience
- Milder climate than UK
- Abundance of flora and fauna
- Breathtaking scenery
- Stunning beaches with exceptional (vitamin) sea swimming opportunities
- Preferential accommodation rates for Friends and Family outside of Peak Season

NOTE

EXPERIENCE: If you have no relevant prior experience please provide additional information in the NOTES section.

AVAILABILITY - If you were to be successful, please let us know your preferred start / finish dates?

**Salary**: £9.55 per hour

**Benefits**:

- Company ev

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