Regional Coordinator

**Company Description**
We are delighted that you're thinking about a career with SGS

We currently have an exciting opportunity at SGS for a **Regional Coordinator **to join our highly successful certification division.

SGS is the world’s leading inspection, verification, testing and certification company. We are recognized as the global benchmark for quality and integrity. With more than 95,000 employees, we operate a network of more than 2,400 offices and laboratories around the world.

At SGS, we believe in rewarding our employees for their hard work and commitment. As part of our team, you would be eligible for:

- Competitive pension scheme + Life Assurance
- Generous Annual Leave allowance (increasing with service) plus bank holidays.
- An additional day off for your birthday
- Discounted Gym Membership
- Retailer Discounts
- Enhanced maternity/paternity and adoption pay.
- Length of Service Awards
- Christmas Vouchers
- Health & Wellbeing initiatives
- ** Job Title**: Regional Coordinator (Scheduler)
- ** Job Type**:Permanent
- ** Hours**: 37.5 hours per week, Monday
- Friday
- ** Job Location**:Frimley (Office based)

As a Regional Coordinator you will be responsible for the coordination of audits and completion of associated documents. You'll ensure efficient planning and scheduling of work load for all auditors in the region including contractors.

Other responsibilities include:

- Plan and schedule all required audit visits, to meet requirements within procedures.
- To coordinate the remote audit process across the four regions and complete the associated documentation
- Liaise with clients and auditors when date changes are requested to ensure the visits are still carried out to client, scheme or accreditation requirements.
- Manage the online scheduling tool so no double booking or gaps appear in the auditor's schedules and that work is allocated in line with chargeability targets and to appropriately skilled auditors resulting in improved utilisation, revenue, and LC realisation for the region.
- To liaise with the Regional Manager with regard to customer care, complaints, meetings, and invoice queries to ensure high levels of customer satisfaction are achieved.
- To ensure accurate data input in Purchase Requisitions / Orders and Travel Requisitions to ensure that supplier invoices can be paid and auditors can travel to their audits.
- To contact clients with outstanding debts when the two stage letter process has failed to provide payment in order that the client is aware of their need to pay and to escalate further non payment to the Regional Manager to start the deregistration process and updating the debtors database accordingly.

**Qualifications**
To be successful in this role, you’ll need experience with MS Office, Outlook and recent experience in a similar role.

**In addition to the above you’ll also need to demonstrate the following;**
- Proven ability to Multi task to demonstrate attention to detail
- Ability to work unsupervised using own initiative to meet deadlines and to seek support when appropriate
- Effective interpersonal and communication skills
- Ability to demonstrate a willingness to learn and adapt appropriately to change
- Proven experience of working in an administrative environment
- Experience of using spreadsheets and databases in a working capacity