Hire Desk Assistant

2 weeks ago

High Wycombe, United Kingdom EROS Hire Tools Ltd Full time

Working for an independent Plant & Tool Hire company, we are looking for an enthusiastic individual to join our Team at the High Wycombe site. You will be working as the Hire Desk Assistant, reporting to the Hire Desk Manager..

As a Hire Desk Assistant, you will be at the front line of customer interaction, their main point of contact for all hires, any queries and/or complaints, ensuring their every need is provided for and every question answered.

You will liaise with all parts of the business, developing strong relationships and using your exceptional customer service skills to ensure timely provision of any orders, helping us to exceed customer satisfaction at all times.

This is a full time, permanent position and is available with an immediate start.

**Key Responsibilities**:

- Serving Trade Counter Customers.
- Provide help & advise to ensure the correct equipment is supplied & any relevant safety instruction given to Customers.
- Raising & closing Contracts, on the bespoke IT system.
- Raising & notifying machine damage charges.
- Adhoc duties including yard duty, cleaning machinery, deliveries, etc., as required

**Qualifications & Key Skills**:

- Previous Tool Hire/Trade Counter experience.
- A strong commitment to deliver excellent customer service.
- IT Literate.
- Good knowledge of Plant Hire equipment.
- Must be organized with the ability to prioritize multiple tasks.
- Confident telephone manner.
- Excellent written & verbal communication skills.
- Full driving licence.

**Salary**: £25,000.00-£28,000.00 per year

**Benefits**:

- Bereavement leave
- Company events
- Company pension
- Life insurance

Schedule:

- Day shift
- Monday to Friday
- Overtime

Application question(s):

- What Plant or Tools have you previously used?

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Hire Desk: 1 year (preferred)
- Plant Machinery: 1 year (preferred)

**Language**:

- English (required)

Licence/Certification:

- Driving Licence (required)

Work Location: In person

Application deadline: 14/03/2024
Reference ID: HDA/HW
Expected start date: 08/04/2024

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