Regional Lead

4 days ago

Bristol, United Kingdom Bodyset Full time

Reporting to the Head of Clinical Operations, the Regional Lead is an integral part of the Clinical Management Team at Bodyset and is expected to act as an ambassador for the Company with accountability for the daily operations and service delivery for their regional team, ensuring quality outcomes and financial performance.

Product consistency will be core to this, as well as maintaining standards locally in line with company objectives. Regional Leads will drive team performance and productivity through the direct line management of practitioners and support staff.

**KEY RESPONSIBILITIES**:

- What you’ll be doing**

**Commercial & Team Management**
- Oversee team day to day operations (approx. 20%)
- Line management responsibility for Clinic Managers in your region
- Manage day to day team performance in line with company KPIs with regular 1-1s and performance reviews
- Report back to Head of Clinical Operations / Management team on performance trends
- Evaluate and improve local operations and financial performance
- Oversee inductions & training of new employees locally where required
- Identify local marketing, consultant or relationship opportunities via our Partnership Programme to drive new clients and financial performance and new client referrals

**Clinical Management**
- Maintain a clinical case load (approx. 80%) in one or more of you regional clinics
- Be accountable for the team’s compliance with all Bodyset policies, procedures, guidelines and regulations, ensuring that the clinic is prepared for audit 365 days a year
- Strive to continually improve clinic standards
- Being first point of contact for clinical complaints or issues
- Ensure product delivery and customer experience is consistent
- Ensure adherence to health and safety regulations locally
- Ensure all technical equipment are fully maintained and operational
- Monitoring stock usage and levels, ensuring site(s) are well supplied at all times
- Act in a professional advisory role to site(s) staff providing supervision and guidance, monitoring and evaluating their performance on a continuing basis

**Essential Skills - What you'll bring**
- An expert in your clinical field mostly likely practicing currently as a Physiotherapist, Osteopath or Chiropractor
- Sound understanding of the UK private healthcare market, healthcare regulation, with extensive experience in this space. HCPC and CSP registration (or equivalent) is a must
- Highly commercial someone who can deliver results and engage their teams to ensure high performance working culture
- Confident expert - sound understanding of the UK private healthcare market, healthcare regulation, with extensive experience in this space.
- Leadership - proven experience of managing a team of clinicians, professional and consistent under pressure
- Highly organised, innovative and flexible and align with our company values.
- Excellent management, communication and interpersonal skills.
- Self Starter - able to work independently with initiative and a pro-active nature and as part of a wider team
- Energetic and driven

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