Justice Employability Key Worker

**Justice Employability Key Worker: Description**

The UKSPF Justice & Employability programme provides a specialist employability and skills service for people involved with the Criminal Justice system within East Renfrewshire. We provide a wide range of support to anyone over the age of 16 to identify and remove barriers that are preventing them moving forward towards a positive destination such as gaining employment, engaging in education or training or volunteering. The Programme brings together a wider support network of Specialist organisations to support our participants and provide help with things like Mental Health, Debt, Housing, Parenting, Convictions, Disabilities and Benefits etc.

This role in particular will focus on end-to-end support to people over the age of 16 + involved with the Criminal Justice system.

**Main Duties**
- Manage a caseload of participants ensuring appropriate and effective high-level activity is undertaken to progress to a positive destination through a robust action plan towards employment, education or training.
- Address barriers to employment, utilising the established relationships with stakeholders within East Renfrewshire and develop new relationships to continue to grow the support offer.
- Observe and adhere to our customer service standards to ensure all participants are provided with a high standard of service that maximises their chances of securing sustainable employment, training or education.
- Maintain Customer CRM to a required quality standard to ensure the participants journey is documented in accordance with our quality standards.
- Develop and maintain relationships within a network of key stakeholders including employers, local jobcentre teams and funding providers
- Working to meet performance targets and Key Performance Indicators
- Signpost to specialist organisations to address any specific needs identified
- Provide advice, guidance and support for participants during their initial weeks of employment, supporting their transition from welfare to employment to maximise the potential for customers to sustain employment in the long term.
- Adhering to all contractual compliance and company policies
- Adhering to all GDPR and Safeguarding polices to ensure participant and colleagues are always protected
- Will be based in our Barrhead Office with travel across the community required

Knowledge/Experience
- Experience of working in a Customer Focussed or Employability role is preferred but not essential
- Knowledge of the Criminal Justice system is preferred but not essential.
- Knowledge and experience in all Microsoft packages with a methodical & organised approach to working.
- The ability to build rapport and maintain strong relationships using strong negotiation skills.
- Supporting participants through confidence building and barrier removal in to employment, education or training.
- Driving license & access to a car is essential

**Benefits**:

- Company pension
- Flexitime
- Hybrid working

**Salary**

£22,000 Per Annum

**Hours**

9am - 5pm Monday - Friday (Hybrid working between home and office)

**Job Types**: Full-time, Permanent, Fixed term contract
Contract length: 24 months

**Salary**: £22,000.00 per year

**Benefits**:

- Flexitime
- Work from home

Schedule:

- Flexitime
- Monday to Friday

Work Location: Hybrid remote in Barrhead

Application deadline: 12/04/2023
Reference ID: ERTLPCA
Expected start date: 01/05/2023

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