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Client/project Administrator

4 months ago

Holsworthy, United Kingdom Mystery Shoppers Ltd Full time

**About us.**

Here at Mystery Shoppers Ltd (MSL), we are on a mission to improve customer experiences all over the world. We help our clients to understand what they can do to create lots of happy customers by testing their services.

Now before you get too excited, we don’t just spend our time shopping all day Here at Mystery Shoppers HQ, we work behind the scenes to arrange for members of the public who have signed up with us as mystery shoppers, to go to our client's locations (banks, shops etc.) at the right time, and once they’ve spent some time interacting with staff, they fill in their feedback questionnaire. We then read through it to make sure it’s of good quality before we submit it to the client and provide them with ways in which they can improve.

We are a medium-sized, family-run business and have been going for over 30 years Our HQ is in Holsworthy, Devon and our mystery shoppers are self-employed contractors based world-wide.

Our company values are really important to us all, and you will see them in how we treat our clients, our shoppers and each other. They are as follows; Trust; Teamwork; Continuous Improvement; Innovation; Quality; Accountability; Ownership and Passion. Our teams are hugely important to us, and we will happily provide testimonials.

We’re currently looking for someone to join our Pricing Team to help with an increased workload in April/May 2024. The Pricing Team is one of 11 project teams at MSL, and their clients require our mystery shoppers to visit different car dealerships and make an enquiry about purchasing a brand-new car and obtain a quote. The pricing team are responsible for making sure the mystery shopper has received the correct quote for the required car specification.

The role is being advertised as temporary as it's for a short-term project for a client but should a suitable opportunity arise to extend the contract, or it be made permanent, this will of course be offered.

**The role involves**:

- Selecting appropriate mystery shoppers from our panel of over 300,000 shoppers
- Supporting the mystery shoppers until they’ve completed the tasks.
- Looking at numbers (prices) and spotting errors in what has been submitted.

**What we can offer**:

- Internal and external training opportunities.
- Regular paid for team events.
- Mental wellbeing support including counselling.
- Gym membership to a local gym.

**Need to knows**:

- Office hours are 9-5 Monday to Friday (later/earlier starts/finishes are always considered).
- 28 days’ holiday including 8 bank holidays plus 5 days extra paid leave (pro rata for part time /temporary staff).
- Free parking on site available.
- Contractual sick pay included.
- Subject to satisfactory DBS and ID/credit check

**Job Types**: Full-time, Temporary contract
Contract length: 2 months

**Salary**: £10.75 per hour

Expected hours: 37.5 per week

**Benefits**:

- Additional leave
- Casual dress
- Company events
- Company pension
- Free parking
- Gym membership
- Health & wellbeing programme
- On-site gym
- On-site parking
- Sick pay

Schedule:

- Monday to Friday

Work Location: In person