Clerical Officer/receptionist

2 weeks ago


Bolton, United Kingdom Bolton NHS Foundation Trust Full time

We are looking for an enthusiastic individual with a good standard of education, with English and Maths GCSE at grade A-C and previous experience of working in the NHS. You will have a track record of being keen to develop new skills along with excellent communication and IT skills. You will have a confidence to communicate at all levels as you will be working with a wide variety of staff and patients attending the sexual health service.

You will be involved with the direct provision of front line services to patients and as the first person the patient has contact with this is an important role for the patient’s experience and first impression of our service.

To promote a positive and professional image to patients and visitors to the Sexual Health Service.

The post holder will be required to operate a central booking service across all the spoke clinics for the integrated sexual health service. This includes booking, cancelling and rescheduling patient appointments in all clinics. The post holder needs to be flexible and work over a 6 day a week period.

Bolton NHS Foundation Trust is an integrated provider of acute, intermediate and community health care serving the population of Bolton. This provides us with an opportunity for our services to work closely with our partners in primary care and the local authority to ensure a seamless service for our patients.

Here at Bolton our patients are at the heart of everything we do. We ensure our patients receive the highest quality of Care and are guided by our trust Values.
- Operate a central booking service across all the hubs and spoke clinic for the integrated sexual health service which includes contraception and sexual health. This includes booking, cancelling and rescheduling patient appointments in all clinics, including those the patient has booked online. Booking urgent cases with doctors where and when appropriate.
- The post holder will provide non clinical advice, information and guidance establishing the type of appointment required by assessing the patient over the telephone and ensuring the patient is booked into relevant clinic appropriate to patients needs in a timely and effective manner to achieve the contractual performance indicators for access and maintaining public health.
- To receive patients and visitors on arrival at the service in a friendly and professional manner. Promoting a positive image in customer care, demonstrating knowledge and experience of the service and the Foundation Trust.
- The post holder will be required to respect individual privacy, dignity and beliefs and uphold the Trust values, ensuring their own actions support equality, diversity and inclusion.
- Provide a positive patient experience and support anxious, verbally aggressive, upset patients and visitors on a daily basis using skills including tact, persuasion and conflict resolution.
- Providing and receiving complex, confidential and sensitive information and relay messages in a timely, clear and legible manner to the relevant staff within the service or external agencies as appropriate using verbal and written skills.
- Provide a non-judgemental approach to patients using tact, persuasion and understanding when dealing with sensitive issues.
- Offer emotional support to distressed/worried patients, relatives or visitors and informing the clinical staff of the issue.



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