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Head of Global Quality

4 months ago

Nottingham, United Kingdom Boots Full time

Summary

Job Reference: 230501BR
- Job Reference: 2 3 0 5 0 1 B R
Nottingham Support Office

Permanent

37.5 Hours

**Contract: Permanent**
**Closing date: 19th May 2024**
**Recruitment Partner: Laura Taylor**

**Head of Global Quality - No7 Beauty Company**

No7 Beauty Company is made up of five iconic brands - No7, Liz Earle, Soap & Glory, Botanics and Sleek MakeUP. We believe in creating the best in beauty for everyone - we’re innovators with a passion for challenging perceptions with ground-breaking products, proven results and positive impact. We have built a reputation on scientific innovation, whilst being environmentally sustainable and socially responsible. We are an equal opportunity employer, empowering our team members to be their authentic selves as we share a culture where diversity, equity and inclusion are at the centre of everything we do.

**About the role**

As Head of Global Quality for No7 Beauty Company, you will be the pivotal in leading the creation and evolution of the quality framework and quality culture which ensures the No7 Beauty Company brands in all markets.

This is a high profile, fully global role which involves collaboration with colleagues in most markets including EU, USA, and China, as well as a vast array of external and internal stakeholders.

We're looking for a thought leader, who can quickly mobilise and translate strategy into operational delivery across No7 Beauty Company, to enable us to meet our key goals and initiatives.

**Key responsibilities**
- Leads the No7 global quality team to ensure all KPI’s, regulatory and group quality requirements are complied with.
- Develop and implement a comprehensive quality strategy that aligns with the company's objectives and regulatory requirements.
- Oversee all aspects of quality control processes, including product testing, inspection, and validation, to ensure adherence to specifications and standards.
- Owns the development, deployment, and maintenance of the QMS ensuring compliance with all global and WBA requirements and the regulatory requirements for No.7 BC product classifications.
- Ensures effective triage, investigation and management of consumer complaints & feedback ensuring any required improvement activity is managed and communicated effectively.
- Leads the management of serious incident investigations ensuring appropriate business escalation and stakeholder management as required.
- Ensures that product quality is maintained in all markets throughout the product lifecycle.
- Provides leadership to the No7 global quality team ensuring on-going delivery, ensures effective performance management and development.
- Ensures market insights and latest industry thinking is adopted to drive a culture of continuous improvement across the team (people/process/systems)

**What you’ll need to have**
- High level of understanding of quality within a product/brand/CPG setting.
- Excellent and impactful influencer with proven senior stakeholder management experience.
- Well-developed ability to remain calm and lead through serious incident investigations and demonstrate pragmatic decision-making skills.

**It would be great if you also have**
- Knowledge of the regulatory landscapes for cosmetics and SPF

**Our benefits**
- Retirement Savings Plan
- Enhanced maternity/paternity/adoption leave pay
- Discretionary annual bonus
- Generous discount on our own brands and partner businesses
- Flexible benefits scheme** **including holiday buying, discounted gym membership, life assurance, activity passes and much more.

We have a great range of benefits in addition to the above that offer flexibility to suit you - go to no7company.jobs/working-here to find out more. Please note, any salary estimates given on third-party sites are not provided or endorsed by No7 Beauty Company and may not be accurate.

**What's next**

LI-Onsite