Health Club Team Member

3 weeks ago


Warrington, United Kingdom The Park Royal Hotel & Spa Full time

**Job Ref**:QHC12538

**Branch**:The Park Royal Hotel Spa

**Location**:The Park Royal Hotel Spa

**Salary/Benefits**:Hourly Rate up to £10.80

**Contract type**:Permanent

**Hours**:Full Time

**Hours per week**:40

**Posted date**:09/02/2024

**Closing date**:12/03/2024

**_
Are you passionate about providing outstanding customer service?_**

**_ Do you enjoy working in a customer facing role?_**

The Health Club Team Member is a key role within our hotels. You are the first impression a guest will have upon arrival at the hotel’s leisure club so providing a warm, friendly, helpful welcome, the service they receive during their stay and when they leave is extremely important.

**What will I do?**
- Understand the operation of spa and leisure to offer advice and guidance to all members, potential members and guests
- Welcome and greets all those arriving at the spa and leisure facilities, responds to queries, offers advice and collects fees where appropriate
- Take correct booking details for members and guests using the facilities
- Answers the phone, makes leisure and spa bookings, supports with membership sales, membership enquiries, spa sales and spa enquiries
- Responsible for handling cash and cashing up at the end of a shift
- Carry out plantroom checks on a daily, weekly and monthly basis to ensure operational upkeep of the facility
- Daily water management of the swimming pool and spa pools through regular testing
- Carry out gym inductions for all new members and regular gym re-assessments as part of the leisure club retention strategy
- Liaise with the maintenance teams to ensure the highest and professional of standards for all facilities and services
- Ensure high standards of hygiene, cleanliness and tidiness in the leisure and spa facilities
- Adhere to health and safety, procedures and report anything which causes concern to the appropriate authority
- Complete any other ad-hoc tasks as required
- Flexibility to work in other areas of Guest Experience as and when required (reception, bookings, retail, food beverage, enquiries, memberships, maintenance and housekeeping, spa leisure)

**Is this the role for me?**
- Previous Leisure / Health Club or Spa experience preferable
- One or more qualifications in either Pool Plant/Pool Lifeguard/Spa or Leisure Club
- Passion for delivering exceptional guest services
- Courteous and pleasant attitude towards guests and other team members
- Patience and good listening skills
- Conflict resolution experience
- Good telephone manner and IT Skills
- Ability to work under pressure and able to multitask
- Good attention to detail
- Ability to take initiative and a practical approach to problem solving
- Due to the nature of the role industry, flexibility is required to working hours as weekend and evening work will be required
- Good time management and organisational skills
- Ability to work as part of a team

**Why The QHotels Collection?**
- Family and Friends discounts in hotels across The QHotels Collection
- Free onsite parking
- Various Employee celebratory days throughout the year
- Support with training professional qualifications, including course fees
- Carve out your own career path with The QHotels Collection as there will be progression career development opportunities across our hotel portfolio
- Internal talent exchange network
- Access to an Employee Assistance Programme, 24/7, 365 days a year

**The Armed Forces Covenant **is a voluntary statement of mutual support between a civilian community and its local Armed Forces Community. It is intended to complement the Armed Forces Covenant, which outlines the moral obligation between the Nation, the Government and the Armed Forces. The QHotels Collection proudly support the UK Armed Forces and have signed the Armed Forces Covenant achieving the Silver Award.



  • Warrington, United Kingdom The Park Royal Hotel & Spa Full time

    **_Do you pride yourself on providing outstanding guest service?_** **The important stuff**: Free health club membership (T&Cs apply) Discounts across The QHotels Collection Family & Friends discounts in hotels across The QHotels Collection Support with training & professional qualifications, including course fees! Various learning & development...

  • Operations Manager

    1 month ago


    Warrington, United Kingdom Athelis Health Club Full time

    Operations Manager - Warrington, CheshireAthelis Club and Spa are looking to appoint an experienced Leisure Operations/Duty Manager to help drive the business forward.The successful candidate will play a huge role in the day to day operations of the large club which includes extensive gym, indoor and outdoor pools, thermal suite and 5 studios.We are looking...

  • Operations Manager

    1 month ago


    Warrington, United Kingdom Athelis Health Club Full time

    Operations Manager - Warrington, CheshireAthelis Club and Spa are looking to appoint an experienced Leisure Operations/Duty Manager to help drive the business forward.The successful candidate will play a huge role in the day to day operations of the large club which includes extensive gym, indoor and outdoor pools, thermal suite and 5 studios.We are looking...


  • Warrington, United Kingdom Village Hotels - Warrington - Pub & Grill Full time

    Pub & Grill Team Member Our Pub & Grill teams are the life and soul of the party! By joining us as a member of the bar and restaurant team, you will work alongside an energetic, fun, friendly team and be at the heart of the action - greeting, serving and looking after our guests to make sure they go home happy and raring to return. Our Pub and Grills are at...

  • Team Member

    3 weeks ago


    Warrington, United Kingdom SSP Full time

    Job description: Team Member at Millies Cookies - Warrington Golden Square   Pay Rate: £11.44 per hour   Shift pattern: Part Time    Due to some responsibilities within the Team Member role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts and will be required to handle and serve alcohol.    If...

  • Team Member

    3 weeks ago


    Warrington, United Kingdom SSP Full time

    Job description: Team Member at Millies Cookies - Warrington Golden Square   Pay Rate: £11.44 per hour   Shift pattern: Part Time    Due to some responsibilities within the Team Member role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts and will be required to handle and serve alcohol.    If...

  • Team Member

    3 weeks ago


    Warrington, United Kingdom SSP Full time

    Job description: Team Member at Millies Cookies - Warrington Golden Square   Pay Rate: £11.44 per hour   Shift pattern: Part Time    Due to some responsibilities within the Team Member role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts and will be required to handle and serve alcohol.    If...

  • Kitchen Team Member

    2 months ago


    Warrington, United Kingdom Village Hotels Full time

    Kitchen Team Member - WarringtonAs a Kitchen Team Member for Village Hotels we are looking for passionate individuals to provide vital support in delivering brand lead mouth watering dishes to all our customers in the various outlets within our F&B operation. If you're eager to climb the kitchen ladder, we'll support you in every aspect of your role...

  • Kitchen Team Member

    2 months ago


    Warrington, United Kingdom Village Hotels Full time

    Kitchen Team Member - WarringtonAs a Kitchen Team Member for Village Hotels we are looking for passionate individuals to provide vital support in delivering brand lead mouth watering dishes to all our customers in the various outlets within our F&B operation. If you're eager to climb the kitchen ladder, we'll support you in every aspect of your role...

  • Kitchen Team Member

    2 weeks ago


    Warrington, United Kingdom Village Hotels Full time

    Kitchen Team Member - WarringtonAs a Kitchen Team Member for Village Hotels we are looking for passionate individuals to provide vital support in delivering brand lead mouth watering dishes to all our customers in the various outlets within our F&B operation. If you're eager to climb the kitchen ladder, we'll support you in every aspect of your role...


  • Warrington, United Kingdom Village Hotels - Warrington Full time

    Pub & Grill Team MemberOur Pub & Grill teams are the life and soul of the party! By joining us as a member of the bar and restaurant team, you will work alongside an energetic, fun, friendly team and be at the heart of the action – greeting, serving and looking after our guests to make sure they go home happy and raring to return. Our Pub and Grills are at...

  • Bar Staff Team Member

    1 month ago


    Warrington, United Kingdom Warrington Sports Club Full time

    Located in Higher Walton, around one mile from the centre of Stockton Heath. We are currently looking for Part Time Bar Staff to work in our members and function bars. Applicants need to have experience and need to be able to work shifts on weekday evenings and weekends on a rota basis. We are offering contracted & casual positions and offer a competitive...


  • Warrington, United Kingdom Village Hotels - Warrington Office Full time

    Work, Grow, Play! Here at Village Hotel Club we are all about embracing personality, individualism and fun. Forget stuffy hotels built around formality, pomp and ceremony. We create lively, modern spaces for our guests to work, eat, relax, play and exercise. With 33 fabulous hotels and leisure clubs across the UK and more opening soon, we rely on you to...


  • Warrington, United Kingdom Athelis Club and Spa Full time

    We are currently recruiting for Part Time Housekeeper/Cleaners to join us at Athelis Club and Spa. Athelis is the next generation of health and fitness - an entirely unique destination. - Specifics_: Work with the Housekeeping Team to ensure high standards of cleanliness, hygiene, and tidiness in all areas of the club as requested and trained. To clean...


  • Warrington, United Kingdom Village Hotels - Warrington Office Full time

    Work, Grow, Play! Here at Village Hotel Club we are all about embracing personality, individualism and fun. Forget stuffy hotels built around formality, pomp and ceremony. We create lively, modern spaces for our guests to work, eat, relax, play and exercise. With 33 fabulous hotels and leisure clubs across the UK and more opening soon, we rely on you to...

  • Member Relations

    1 month ago


    Warrington, United Kingdom Village Hotels Full time

    Member Relations - WarringtonAre you a passionate individual? Do you love to deliver great customer service? Do you have the ability to listen and understand our member's needs, with the aim of retaining? This could be the perfect role for you! You will join our team at the forefront of Member support, delivering outstanding Village Gym Customer Service...


  • Warrington, United Kingdom Village Hotels - Warrington Office Full time

    Are you a passionate individual? Do you love to deliver great customer service? Do you have the ability to listen and understand our member’s needs, with the aim of retaining? This could be the perfect role for you! You will join our team at the forefront of Member support, delivering outstanding Village Gym Customer Service whilst targeting our members to...

  • Cleaner (Part-time)

    1 month ago


    Warrington, United Kingdom Warrington Sports Club Full time

    Responsible for the cleaning standards all around the sports club with a total hours per week of between 10 to 14 hours to include weekends on a rota basis. Hours of work would be around the following but due to the nature of the business these will vary pending on the time of year. Mon, Wed & Fri Start 7.30-8.30am Finish12.00/12.30pm Sat & Sun Start...

  • Marketing Executive

    2 months ago


    Warrington, United Kingdom Village Hotels - Central Team Full time

    MARKETING EXECUTIVE | VILLAGE HEALTH & WELLNESS CLUBS£25KWe'd love to meet a budding Marketing Executive ready to join our Leisure Marketing Team to help us drive new members and keep our existing community of fitness fanatics up to date on all things Village. THE ROLEWriting of content for web and promotional campaignsBlogging and online video content...

  • Marketing Executive

    1 month ago


    Warrington, United Kingdom Village Hotels - Central Team - Leisure Marketing Full time

    **MARKETING EXECUTIVE | VILLAGE HEALTH & WELLNESS CLUBS** **£25K** We'd love to meet a budding Marketing Executive ready to join our Leisure Marketing Team to help us drive new members and keep our existing community of fitness fanatics up to date on all things Village. **THE ROLE** - Writing of content for web and promotional campaigns - Blogging and...