Receptionist

**Job Purpose**: Responsible for ensuring that our patients always receive the best quality patient experience. Optimising utilisation of surgery time and supporting the efficient and effective running of the Practice.

**Performance** - Take ownership of the daily and weekly tasks to be completed by the reception team - Support the promotion of patient choice through asking patients to complete Smile Checkers and provide information about products, services, promotions, available finance options and oral health products - Conduct regular system reviews to identify and action issues around debt, open courses, DNAs.

**People** - Build and nurture great working relationships with the Clinical team - Be actively involved in the smooth running of the practice by working well with your practice team - Share your knowledge and experience with team members and undertake any suitable training to enhance your job role.

**Process** - Fill the diary and optimise appointment booking by using the principles of colour coded SMART diaries - Take ownership for all aspects of money management including transmitting electronic claims daily (EDI) - Comply with the mydentist health and safety policy and all relevant risk assessments including ergonomic - Always adhere to mydentist policies and procedures.

**Patients** - Welcome patients whether it be in person or over the phone, establishing the reason for their visit/call and ensure they are treated in a friendly, courteous and professional manner always communicating information about waiting times - Accurately update and protect patient information including on the patient electronic database - Book next appointments before the patient leaves and action reminders including courtesy calls.

**Person Specification** - Caring and compassionate - Excellent interpersonal skills including a professional and welcoming telephone manner - Excellent organisational skills in order to manage multiple tasks and process timelines - Demonstrates flexibility - Able to build strong relationships with the Practice team - Excellent verbal and written communication skills - Willingness to learn about all products and services offered - Ability to use IT and operate a computer based systems, experience of using R4 desired.

**Job Types**: Full-time, Permanent

**Salary**: From £19,760.00 per year

Schedule:

- Day shift

COVID-19 considerations:
Social distancing, face masks and sanitising in all patient and clinical areas.

Ability to commute/relocate:

- Okehampton, EX20 3DZ: reliably commute or plan to relocate before starting work (preferred)