Support Team, Client Advisor
3 weeks ago
**Support Team Client Advisor (Birmingham)**
Job Role:
The forces Employment Charity offers a specialist programme developed to support veterans in the Justice System who may be vulnerable, socially isolated, or need support to live or maintain a law
- abiding life.
The role of the Support Team Client Advisor is to deliver the Forces Employment Charity support centre function for the programme. This is a specialist programme developed to support veterans in the Justice System who may be vulnerable, socially isolated, or need support to live or maintain a law
- abiding life.
Manager
Specific Responsibilities:
- Make first contact with Veterans referred into within 2 working days and complete initial registration
- Upload client information to case management system
- Provide initial advice and guidance on registration
- Receive referrals of Veterans who are at risk of contact with the Justice System or are involved in the Justice System
- Support coordinator to engage with the veteran after initial assessment
- Support Veterans to obtain proof of Service and sign required consent forms
- Record all interactions with Clients and other stakeholders accurately on the Salesforce case management system.
- To be flexible and complete any additional tasks, asked of you by the NST lead and Support Centre Manager
PERSON SPECIFICATION
Essential Competencies:
- High quality written and verbal communication skills, with a personable manner and excellent telephone technique.
- Experience of advising and supporting individuals.
- Excellent IT and keyboard skills.
- Experience of business administration in particular the use of databases and customer management systems to accurately record data.
- Strong organisational skills with a desire to achieve through own initiative.
Desirable Competencies:
- NVQ Level 4 Advice and Guidance.
- Empathy for those who have served in the Armed Forces
- Understanding of those in the Justice System
To apply, please submit your CV and cover letter by Midnight 24th February 2023
Interviews to be scheduled for the week commencing the 6th March 2023
**Salary**: £20,900.00 per year
**Benefits**:
- Work from home
Schedule:
- Monday to Friday
Ability to commute/relocate:
- BIRMINGHAM: reliably commute or plan to relocate before starting work (required)
**Education**:
- A-Level or equivalent (preferred)
**Experience**:
- customer service: 1 year (preferred)
Work Location: Hybrid remote in BIRMINGHAM
Application deadline: 24/02/2023
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