Service Improvement Advisor

6 months ago

Manchester, United Kingdom Anchor Trust Full time

**Location: Flexible on location, need to be able to commute to Liverpool and Stoke areas**

**Salary: £34,892 + £5,800 Car Allowance**

**Contract Type: Permanent, 37.5 hours**

**Service Improvement Adviser**

Do you want to help us deliver ongoing care improvements? Do you have experience in activity/lifestyle, food & nutrition, care environments and/or dementia care?

**About the role**:
You will be part of an exciting, inspirational and creative multi skilled national team enthusing step changes in high quality care provision to enhance the lives of wellness of all our residents. For the role of Service Improvement Advisor, we are looking for someone who will:

- Drive, facilitate and enrich the services you support with their service improvement journey across all care homes to achieve excellence in person centred care in every element of a resident’s life and experience within our homes including; Wellness/Lifestyle, Food & Nutrition, Care Practice and Environment/Housekeeping
- Ensure regulatory compliance and offer expertise and support.
- Contribute towards the continuous improvement of all care services through involvement in projects, initiatives and service improvement team developments.
- Support and encourage colleagues within the home by providing guidance and specialist advice to establish best practice care and improve everyday lives and experiences of residents.
- Delivery of a range of themed workshops, home centric coaching sessions and targeted programmes which facilitate reflective and shared learning amongst colleagues and are tailored to the needs of the home and the individual residents.

**This role will suit someone coming from a care background (older people), working in roles such as Service Improvement Advisor, Wellness/Activities Manager, Catering Manager or Home/Deputy Care Manager, ideally with multi-site/regional experience.**

To be successful in the role, you will have:

- Specialist knowledge in at least one of the Inspire aspirational framework areas: Wellness, Environment, Food & Nutrition and/or Care Practice
- Proven track record in delivering service improvements within a care setting (older people) and multi-site environment
- Excellent interpersonal & communication skills - able to engage, influence and constructively
- Able to create and manage relationships to deliver resident focused results using a mentoring and coaching style at a group and individual level
- Ability to recognise, challenge and support underperformance in terms of knowledge and skills gaps and motivate colleagues to rapidly improve
- Ability to network and create partnerships internally and externally, including influencing internal / external stakeholders
- Extensive knowledge of best practice in care including supporting a range of resident needs (e.g: dementia, Parkinson’s, diabetes), together with sensory and emotional needs and holistic care planning.
- Strong knowledge of best practice in person-centred care and an awareness that includes the Care Act, Mental Capacity & Mental Health Act, Equality & Diversity legislation.

**Anchor - a great place to work**

Anchor is England’s largest not-for-profit providers of care and housing for older people. Our heartfelt ambition is to transform housing and care so everyone can have a home where they love living in later life.

We’re not-for-profit which means every penny we make or save is invested in the people who live with us, the places they live and the people who work here. That means a better standard of care and customer service, better wages, more investment in training and development and improved facilities.

**A rewarding environment**

From health and happiness to finance and your career, we’ll give you all the support you need.

**Health & happiness**
- Gym, fitness and wellbeing discounts
- Mental health support
- Flexible working options
- Access to online GP appointments

**Finance**
- Pension plan - contribute between 4% and 8% and we’ll match it or better
- Quick and easy pension transfer service
- Savings and financial advice, loans, free life assurance
- Discounts on shopping, holidays, phones, technology and more

**Career**
- Ongoing personal and professional development programme
- Leadership Pathways online learning resources
- Career progression and promotion opportunities

**Celebrating diversity, celebrating you**

Anchor is proud to be an equal opportunity employer. We aim to celebrate diversity and inclusion in all that we do, as we know that the more diverse our colleagues are, the better care and support we can give to our residents and each other.

We are proud to have an LGBT+ group for our residents, and also Disability, LGBT+ and race and ethnicity colleague networks. These work to celebrate diversity, address concerns, review policy and practice and empower their members. We also have an Inclusive Ambassador network to allow all colleagues to be part of promoting diversity and to be an ally to

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