First Line Support

2 weeks ago

Kirkby, United Kingdom Kworks Full time

We have been an established national organisation, with contracts covering the length and breadth of the UK and Ireland. We believe in creating great connections with our customers, our people, and our world. Even though our company is growing our values continue to be at the heart of everything we do.
- Working Days: Monday to Friday
- Shift Pattern: 9 - 5pm
- Salary is between £22,000 - £24,000 d.o.e

Benefits: Free Parking, Medicash Plan, Employee Assistance Programme, Cycle to Work Scheme, Company Contribution Pension Scheme, Training Opportunities, Gym & Retail Discounts, Maternity/Paternity Pay, Life Assurance BenefitThe primary objective of the IT 1st Line Support would be involved in all aspects of the IT support role for all our in-house-teams. The ability to work within a team as well as using your own initiative.

**Key responsibilities**

The key responsibilities of this role include but are not limited to the following tasks:

- To be a first point of coordination IT support requests by phone and ticket.
- To be responsible for providing IT support and timely ricket closures.
- Responsible for own SLA/KPIs
- To provide 1st line support to end users for Microsoft Office Solutions.
- To provide 1st line support to end users for hardware issues.
- Build and deploy end users compute devices.
- To support and collaborate with other team members in the delivery of IT support services.
- To support escalation of incidents / problems to 2nd. / 3rd line support.
- To be fundamental in developing MJQ’s working culture, its reputation, and values.

*
- **Relationships**

To be effective in this role the 1st Line Support will need to:

- Maintain and build up a good working relationship with internal and external stakeholders including colleagues, customers, suppliers, and senior management teams.
- Be able to work efficiently and effectively as part of a team.

**Person Specification**:
To be successful in this role the 1st Line Support will need to:

- Experience with using and troubleshooting Outlook/Office 365 within a network environment (permissions, calendar sharing, and delegation)
- Basic understanding of PC hardware set-up and configuration.
- Strong knowledge of Microsoft based operating systems with an emphasis on Windows desktop technologies (Windows 10/11).
- Relevant 1st line / Helpdesk support experience.
- A legal right to work in the UK.

Communicate effectively with all other departments

**Salary**: £22,000.00-£24,000.00 per year

**Benefits**:

- Company pension
- On-site parking

Schedule:

- Monday to Friday

**Education**:

- GCSE or equivalent (required)

**Experience**:

- customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

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