Welcome & Service Assistant

6 days ago

Daventry, United Kingdom National Trust Full time

Working within a bustling atmosphere as part of a passionate team this role as a Welcome & Service Assistant, plays a core part in providing fantastic customer service.

This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year.

What it's like to work here:Ancient and peaceful, Canons Ashby is far removed from today’s bustling lifestyle. Medieval canons built their priory near the small village of Ashby but the Dissolution left a curiously truncated church. Nearby, the Elizabethan Dryden family built their home. Over the succeeding 450 years additions and alterations took place to reveal the current blend of architectural and decorative styles. Outside is a pretty terraced garden, typifying the formal 18th century style then fashionable, and an ancient parkland and paddock offering space for fun as well as contemplation.

You'll be working as part of a team within the Visitor Welcome department, ensuring that all of our visitors receive a warm and friendly welcome, setting them up to enjoy their visit to the fullest.

What you'll be doing:As a Welcome & Service Assistant, it’s your role to ensure that the welcome our visitors receive is perfect, setting them up for an amazing experience for the rest of the day.

You’ll be responsible for answering queries and making sure visitors can find everything they need for their visit. Understanding how and why we engage our supporters is key. Working with our spirit of place you’ll work with the visitor welcome team to link everything we do back to our cause and the on-going work we do.

You’ll deliver high standards of presentation at the property and ensure all our communications with our visitors are clear and consistent, from the first click on the website, to the posters and signs around the property. At times you'll be asked to support our Visitor Experience Officer within their department. At busy times you'll also be asked to help out in other departments including food and beverage and retail.

Who we're looking forYou'll need to have the following skills and experience:

- Can demonstrate an empathetic, understanding and adaptable approach to different people’s needs, with a passion to deliver the highest standards of customer care.
- Proven experience of working to measurable targets
- Good team worker
- flexible and adaptable and willing to grow experience and skillset across several different operation aspects of the property
- Skilled listener with great people skills
- Strong written and verbal communication skills
- Well organised and able to work with minimum supervision

The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

Wherever you’re from, and whatever your background, we want to hear from you - and it doesn’t matter if you’re jam first, cream first, or even if you don’t like scones at all. Everyone is welcome.

Benefits for working at the National Trust include:

- Flexible working whenever possible
- Free parking at most locations
- Free entry to our properties for you, a guest and your children (under 18)
- Substantial pension scheme of up to 10% basic salary

Requirements :Compliance.Eligibility to Work in the UK

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